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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,802 Reviews

5,802 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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October 27, 2022

Very knowledgeable team and communicative as well in letting you as quickly as possible what is wrong with your vehicle More

by HRHRENE
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 27, 2022

Got in same day for Malfunction message and then back and done in no time. Great service and warranty repair! More

by WAHOOMOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

October 27, 2022

Great service, friendly staff and willing to work with you to get an answer to your problem. More

by BAPOWELL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 27, 2022

when I called to make an appointment the treatment was very bad just because I asked if someone spoke Spanish a racist treatment if there is no ok but no they just spoke to me in a rude way More

by Fanny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
the ones who answered the calls were 2 different women
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Hola Fanny, Mi nombre es Juan Ramírez. Lamentamos mucho su experiencia. Tenemos muchos empleados en Southern Team Automall que hablan español. La próxima vez pregunta por mí y te ayudaré. Hágame saber cómo podemos servirle en jramirez@southernteam.com o por teléfono al 540-362-4800; extensión 3217.

October 27, 2022

As always, oil change and tire rotation was done quickly, along with vehicle condition report. Mark and Sam did a fine job. More

by HAMLENS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Williams
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back again! We appreciate your loyalty and trust.

October 27, 2022

Staff professional, courteous and efficient. Work was completed within projected time frame and they even washed my car! More

by LESLIKINDL
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 27, 2022

TRACY GUNDERSON IS THE BEST! !!!!!!!! HER HELP HAS BEEN SO VERY GOOD. IF I HAVE A PROBLEM GO TO TRACY END OF STORY!!!!!!! More

by BNTOWKNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Horatio Doregos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 26, 2022

Great service. Short wait time. But, didn't receive a car wash this time. Are they no longer part of the service? More

by MIMIMARSHA1955
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can't remember
Oct 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We have shared your feedback with our leaders. Thank you.

October 26, 2022

Service was great as usual. Young lady named Melissa in Subaru Service was/is amazing in her warmth and friendliness. My wife and I thought she made our visit a real pleasure. More

by jack.gran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
Oct 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you, Jack! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2022

Grate service, everything was on time, customer service was very cordial and supportive. I was informed what would need to be done for my next inspection. Stan Z More

by STANZ954
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

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