Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
4,915 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Very pleasant and knowledgeable people, who were engaged and really did a great job of explaining the features if the vehicle. and really did a great job of explaining the features if the vehicle. More
They told me my warranty was going to be voided because I had someone else do some work on my pre owned car. I wait 2 hours everytime I go for just an oil change and the last time they sent me on my way with had someone else do some work on my pre owned car. I wait 2 hours everytime I go for just an oil change and the last time they sent me on my way with 2 quarts of oil missing. The lady at the counter told me there's no way for the mechanics to see if my coolant needs to be flushed so they just recommend i do that at 65k even though I had JUST gotten it done outside of Hyundai. They leave my car sitting there when it's done and I have to go ask to get my keys. The harassment that ensues after a visit is aggravating. I get multiple follow up text emails and voicemails asking how my visit was or if I want to sell my car. I've had to take my tuscon back to fix faulty door handles twice plus the theft recall. Can't wait to get rid of the car so I never deal with hyundai again and their "customer service again" More
Had a really good experience with Team Subaru to have my car serviced. Everything that was required was taken care of in a very professional way Their personnel really cares about the people they serve. Wou car serviced. Everything that was required was taken care of in a very professional way Their personnel really cares about the people they serve. Would recommend to others. More
Very friendly staff. Makes you feel that they really appreciate your business. Staff does a great job and informs you of what needs to be done regarding the servicing. Makes you feel that they really appreciate your business. Staff does a great job and informs you of what needs to be done regarding the servicing. More
Had truck ready when promised, service personal where helpful and friendly. Answered all my questions. helpful and friendly. Answered all my questions. More
Good efficient and reliable service. Price is high but quality is goof. Rep on the call to check on me after service good. Price is high but quality is goof. Rep on the call to check on me after service good. More
Danielle is a delight to work with. always dose an amazing job, goes above and beyond! always dose an amazing job, goes above and beyond! More
Fantastic service. Such a great service team at the Nissan shop. Exquisite experience and would highly recommend Such a great service team at the Nissan shop. Exquisite experience and would highly recommend More
Love sales and have been a customer for 30+ years. Most of my experiences with your service department have been good. The problem I have is with warranty work. Their attitude totally changes and i Most of my experiences with your service department have been good. The problem I have is with warranty work. Their attitude totally changes and is inconsistent customer to customer. My engine blew 10/04 and I was offered a rental car for $55 a day until Hyundai approved the warranty work, then I could get a loaner, per Mike. I did without a car for 10 days, borrowing a car from friends and family, until my husband and I got fed up and went to the dealership 10/14. I was then given a loaner. Mike was very sarcastic about how he handled this situation. He denied ever telling me I would have to rent a car. This really made me mad and I felt he was calling me a liar. He also said it would be $450 to blow out the lines when replacing the engine. I called several mechanics and was told it was a 5 minute job and it should be included when replacing an engine. When we picked up our car, the lady in front of us was picking her car up from a blown engine. She received a loaner car the day her car engine blew. She was charged $450 to blow out the lines due to her husband changing her oil. I have no idea if they blew the lines out or not on my vehicle but I was not charged $450. Mike said he would be calling prior to the engine being installed to see if we wanted this done, but we were not called. This whole incident has really changed my attitude towards your dealership. I have sent many friends and family there over the years and they have purchased cars. This 30 year customer will not be back. More
Always enjoy my service appointments with Southern Team Auto. Troy Brickner is a class act! He makes sure everything is done right the first time. Happy to have Troy oversee my car issues. Thank you Troy! Auto. Troy Brickner is a class act! He makes sure everything is done right the first time. Happy to have Troy oversee my car issues. Thank you Troy! More