Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,235 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
People are very friendly and helpful. My dash lights are still not fixed. Only complaint My dash lights are still not fixed. Only complaint More
The dealership and Mike went above and beyond to get my son's car fixed before he went back to college. son's car fixed before he went back to college. More
My experience with this dealership has been horrible. I wish I would have never bought this car from this dealership. Day 1 they screwed the front tag directly into the front bumper after I told them I h I wish I would have never bought this car from this dealership. Day 1 they screwed the front tag directly into the front bumper after I told them I had a license plate holder coming. They would not repair or place the bumper. The dealership service center has returned my car to me with the hood not latched fully closed. They have returned my car to me and said fluids were full and toped off when they were not and were below minimum levels. They lost my wheel lug nut locking key that is required for removing the wheels and just said sorry causing me to have to buy the replacement to be able to have my car/wheels serviced. The engine failed due to a spun bearing at 28k miles which is covered by a class action lawsuit, the dealership refused to replace all parts that were caused damage by this failure giving me back a car with an engine guaranteed to fail, which it now has 2k miles outside of warranty and the dealership nor corporate is willing to help at all even though they caused the issue I am currently facing. The poor choices of this dealership have taken my life ling dream of owning an sti since middle school and one of the most proud moments of my adult life, being able to purchase this car and have completely ruined the experience of owning this vehicle. It also took almost 3 weeks of the dealership just holding onto my car without responding to me for them to make a decision they would not do anything. More
My oil change and multi point inspection were completed in a timely manner as I was waiting. Was allowed a visit with the tech to discuss tire condition as the OEM tires are still on the vehicle. Some ad in a timely manner as I was waiting. Was allowed a visit with the tech to discuss tire condition as the OEM tires are still on the vehicle. Some additional work was recommended but put off for a future date. More
great customer service. all elements of services to be done was explained in detail by an experienced employee. work was completed in the estimated time and even included a all elements of services to be done was explained in detail by an experienced employee. work was completed in the estimated time and even included a vehicle inspection which hadn't been scheduled. car wash was a nice perc. More
We had an easy transaction and really appreciated our salesperson Justin Jacobson. I appreciated that you actually had the car I was looking for in stock salesperson Justin Jacobson. I appreciated that you actually had the car I was looking for in stock More
The work was done in a timely way and I was well informed about work needed at the next interval. Mark explained well each item of maintenance needed. about work needed at the next interval. Mark explained well each item of maintenance needed. More
Salesman was courteous and went above and Beyond, great service. I even got a free hot chocolate! service. I even got a free hot chocolate! More