Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,235 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Excellent service. 3 recalls, inspection, oil change etc and all done on time. Ordered seat belt to replace defective one. 3 recalls, inspection, oil change etc and all done on time. Ordered seat belt to replace defective one. More
Wonderful worker and helpfull to customer . .they smilling and presantable ..im happy introduce your team. .they smilling and presantable ..im happy introduce your team. More
This is the third vehicle that I have purchased from First Team/Southern Team Auto and I have been very pleased with the dealership on the whole and especially with the service department. First Team/Southern Team Auto and I have been very pleased with the dealership on the whole and especially with the service department. More
Melissa and Sam are both excellent advisors. They take great care of me when I come in with my wrx even if it is just for a simple oil change. They are upfront and make sure I know what is going They take great care of me when I come in with my wrx even if it is just for a simple oil change. They are upfront and make sure I know what is going on every step of the way. Thank you for your kind service. More
Very professional i enjoy working with you team they are top when it comes to treating you right and getting you back on the road quickly. It was a positive experience and look forward to my next trip to th top when it comes to treating you right and getting you back on the road quickly. It was a positive experience and look forward to my next trip to the dealership More
Great experience. Came in for a TPMS warning, Melissa diagnosed the problem and set me up for an oil change at the same time. Excellent all around, and I had just drop Came in for a TPMS warning, Melissa diagnosed the problem and set me up for an oil change at the same time. Excellent all around, and I had just dropped in without an appointment. More
I have always had excellent service, however there was a problem this time. I decided to have some extra work done, and the price was misquoted to me. I had to pay about $200 more than the quote I was given problem this time. I decided to have some extra work done, and the price was misquoted to me. I had to pay about $200 more than the quote I was given. More
The dealership is good but service department was busy and when I made appointment about recall I was misinformed and it never was told to me that the car wash depends on the weather temperature and when I made appointment about recall I was misinformed and it never was told to me that the car wash depends on the weather temperature More
Friendly and knowledgeable staff, service performed in a timely manner. Location is easy to navigate. I really like that they run my car through the car wash. Would appreciate if they brought back snacks a timely manner. Location is easy to navigate. I really like that they run my car through the car wash. Would appreciate if they brought back snacks and bottled drink machine to the waiting area. More
1. Earns its reputation as a "stealership". Smart move giving free oil changes/inspections then upcharging for other "needed" maintenance when I go in. Cabin/engine air filter replacements are 3 times th giving free oil changes/inspections then upcharging for other "needed" maintenance when I go in. Cabin/engine air filter replacements are 3 times the cost. Did tuneup 25K miles before it was due. 2. Car has had at least 6 recalls. Brought in for a recall in 2021, mechanic broke the radiator while fixing the car. Had to have a loaner for over a month while they waited for a new radiator. 3. Brought in car January 2022 for oil change. Mechanic did not screw down oil filter. I got LUCKY the engine did not seize. 4. Does not honor all recalls if repair work already done. 5. Melissa Sigmon is the only knowledgeable/kind person there. More