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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,235 Reviews

5,235 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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January 20, 2023

Excellent service. 3 recalls, inspection, oil change etc and all done on time. Ordered seat belt to replace defective one. More

by daak4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 20, 2023

Wonderful worker and helpfull to customer . .they smilling and presantable ..im happy introduce your team. More

by egeada92
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Mark Straley, Mark Hardin
Jan 20, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 20, 2023

This is the third vehicle that I have purchased from First Team/Southern Team Auto and I have been very pleased with the dealership on the whole and especially with the service department. More

by BETTY150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Diaz
Jan 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back again!

January 19, 2023

Melissa and Sam are both excellent advisors. They take great care of me when I come in with my wrx even if it is just for a simple oil change. They are upfront and make sure I know what is going More

by Blindsidetex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Melissa
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you, Kelsey! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 19, 2023

Very professional i enjoy working with you team they are top when it comes to treating you right and getting you back on the road quickly. It was a positive experience and look forward to my next trip to th More

by ERICNEWCOMBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 19, 2023

Great experience. Came in for a TPMS warning, Melissa diagnosed the problem and set me up for an oil change at the same time. Excellent all around, and I had just drop More

by jwleedom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 19, 2023

I have always had excellent service, however there was a problem this time. I decided to have some extra work done, and the price was misquoted to me. I had to pay about $200 more than the quote I was given More

by MARILYNLERCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who waited on me
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

January 19, 2023

The dealership is good but service department was busy and when I made appointment about recall I was misinformed and it never was told to me that the car wash depends on the weather temperature More

by Dwaller219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not see any of these
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jan 19, 2023 -

Dwaller219 responded

No problems just wish I would have been able to adjust my schedule more accordingly since I was coming from Amherst

January 19, 2023

Friendly and knowledgeable staff, service performed in a timely manner. Location is easy to navigate. I really like that they run my car through the car wash. Would appreciate if they brought back snacks a More

by JGREGORY5450.JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and will be here for any needs you should have in the future.

January 19, 2023

1. Earns its reputation as a "stealership". Smart move giving free oil changes/inspections then upcharging for other "needed" maintenance when I go in. Cabin/engine air filter replacements are 3 times th More

by JUSTININC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Sigmon
Jan 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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