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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,246 Reviews

5,246 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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January 31, 2023

Excellent customer service, personnell very competent & professional. Appointments always on time. Workmanship is excellent. The Suburu is an excellent vehicle and their local dealership provides outstandi More

by BETTYBLUE1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Jason Garner
Jan 31, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 31, 2023

Scheduled appointment was canceled upon arrival due to lack of parts. Second appointment was canceled due to lack of parts. Cannot get our vehicle serviced for anything. Please help More

by brian@belleviewbuilders.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marsha Wirt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Appointment was on time. I was kept informed of status. The bill was as anticipated.. overall, a very good experience. More

by ledckd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 29, 2023

You have lost the human involvement and personal service EXCEPT for Harold woody. He’s the only reason we stay. We recommend people travel elsewhere. Bigger is NOT better!!! You cannot speak to a person in More

by LFMATNEY
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hav
Jan 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jan 31, 2023 -

LFMATNEY responded

How much clearer can my complaint be. You have email so this is another example of robotic communication with out human intervention. I rest my case

Jan 31, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Robots are not a luxury we can afford yet. We can only see "LFMATNEY" as the username with no associated information. We do not ask for additional information unless we need it to contact you to correct any issues. So again, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information.

January 29, 2023

I went to look at an Impreza to see if my Double Bass Fiddle would fit in one. I had done my homework online and thought the Impreza was a car I would like to buy. The car I had spec'd online was actual More

by starow5
Recommend Dealer
Yes
Employees Worked With
Mark Hardin
Jan 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 29, 2023

It was pleasant to do business with Southern Team of Nissan. I would recommend to anyone. More

by SJRoy1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Pierce , Brennon Viele
Jan 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 28, 2023

I filed a complaint which was resolved to my satisfaction per Jim wise. Well done More

by Pdeaner67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim wise
Jan 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 28, 2023

Management totally incompetent and unable to solve the continual issues with the electrical components of my Outback Subaru More

by bentmtn919
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Sigmon
Jan 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Estelle. Our team found everything normal with your vehicle and showed you how to adjust the dimmer switch. Thank you.

Jan 30, 2023 -

bentmtn919 responded

No worries, I no longer have the 🍋, I have traded.

Jan 30, 2023 -

bentmtn919 responded

I no longer have this vehicle; I have traded it for something much more reliable.

January 28, 2023

Very easy to work with. Always able to coordinate work between collision and service departments. More

by GAYLES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Sigmon
Jan 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back!

January 26, 2023

Very pleasant experience in all respects. Impressive handling administratively and professionally done by all departments. More

by kiplyn
Recommend Dealer
Yes
Employees Worked With
Tony Hall,5 star rating
Jan 26, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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