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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,301 Reviews

5,301 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 04, 2023

I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me More

by sohappy2be
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Ferguson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Munsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl who greets everyone and answers the phone is wonderful!! Helpful and very professional!!
Apr 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 06, 2023 -

sohappy2be responded

Sallie Godwin. 540-309-5036 My concerns are listed in my review. I specifically asked why I had to get my seats cleaned as a Courtesy and only surface cleaning but was told it was never ran thru the warranty company and in doing so the stains kept coming back over and over. I showed my contract where I paid for the 7 year warranty and it was very expensive!! I was told it would be a lot of legwork so instead of using my paperwork showing where I paid for the warranty, apparently every time the seats were done it was surface cleaning not extraction which is what I paid for!

April 03, 2023

Quick, painless, and good coffee to keep you comfortable while you wait - don't forget the wash! More

by GOETZ825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 03, 2023

Every time I service my car the staff are very accommodating and friendly and make sure I'm the most comfortable and are always efficient and honest when they service my car and make sure to updat More

by vsimonliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2023

Good service every time. Quick communication, very thorough. Vehicle was done before promised. Thank you. More

by MCOLEMAN986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 03, 2023

Used car service center: Maria and technicians were great. Troy sucked and needs to be retrained or replaced. More

by FRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 02, 2023

Appointment was on time and the state inspection was completed quickly and the dealership valued our time and our need for a reliable Hyundai! More

by KPNOMAD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 01, 2023

Alyse is very courteous and efficient. Sam Willliams was my reservation "contact" and also very helpful in answering questions. More

by BRUCE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 01, 2023

Process of buying a new car was made easy and employees were very helpful throughout More

by Gjvaliulis
Recommend Dealer
Yes
Employees Worked With
J Jacobson
Apr 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 31, 2023

Danielle was really nice - I got there for my appointment to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle More

by Obarthelmai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

March 31, 2023

Nice staff, willing to work with my budget for the vehicle I wanted. Highly recommend! More

by tallison
Recommend Dealer
Yes
Employees Worked With
Wayne Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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