Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,301 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me to keep getting them cleaned. I asked them to remove the dealership name from my car bcuz of the poor service. This year I purchased a 2023 Rogue and asked if I could have the seats cleaned in the 2016 Rogue again b4 the warranty expired, what a hassle! No one could fine my paperwork, I was told they could try to find it but it would be a lot of legwork! Finally they agreed to clean them “as a ONE TIME courtesy”. I paid a lot of money for the warranty. I was also told that the times I did leave it to be cleaned it was only surface cleaning not extraction which is what I paid for! So, for 7 years I didn’t get the service I paid for. No wonder the stains kept coming back. I was told the seat covers would be removed and new ones put on if the stains came back but then, when the stains came back they didn’t honor the warranty!! I had paperwork but it didn’t matter, I only got surface cleaning. Why sell the package if u aren’t going to honor it?? I will be asking the dealership to remove the name from my new car too. I was hoping since the name changed maybe it was better but, same ppl run it so same old service or, lack there of! More
Quick, painless, and good coffee to keep you comfortable while you wait - don't forget the wash! while you wait - don't forget the wash! More
Every time I service my car the staff are very accommodating and friendly and make sure I'm the most comfortable and are always efficient and honest when they service my car and make sure to updat accommodating and friendly and make sure I'm the most comfortable and are always efficient and honest when they service my car and make sure to update me on what's happening. I give this dealership full trust in my car. More
Good service every time. Quick communication, very thorough. Vehicle was done before promised. Thank you. Quick communication, very thorough. Vehicle was done before promised. Thank you. More
Used car service center: Maria and technicians were great. Troy sucked and needs to be retrained or replaced. great. Troy sucked and needs to be retrained or replaced. More
Appointment was on time and the state inspection was completed quickly and the dealership valued our time and our need for a reliable Hyundai! completed quickly and the dealership valued our time and our need for a reliable Hyundai! More
Alyse is very courteous and efficient. Sam Willliams was my reservation "contact" and also very helpful in answering questions. Sam Willliams was my reservation "contact" and also very helpful in answering questions. More
Danielle was really nice - I got there for my appointment to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle accidentally put a scratch in the car when she drove it in the Service Department. Anyone can make a mistake, and she handled it very well - told me what happened, gave me a loaner car and kept mine for a week or so to repair the slight damage. Can't see where the scratch was at all now, so I am happy how this was very professionally handled, and no charge! I wish it had taken a bit less time for the service Department to get the loaner ready, but otherwise everything was very good, and I liked getting an upgrade to a Santa Fe. Overall very happy with Service here! More
Nice staff, willing to work with my budget for the vehicle I wanted. Highly recommend! vehicle I wanted. Highly recommend! More