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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,306 Reviews

5,306 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 11, 2023

Appointments are easy to schedule. I always receive good customer service. The employees keep me up to date with what my car needs and the status of my vehicle. More

by LFREEMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 11, 2023

Can count on good timely service. Employees are helpful and polite. Been getting service for 20 years More

by SSMCGRAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of other names.
Apr 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 11, 2023

Rick is the best. Quick on response to questions. Keeps his promises on time estimates. Friendly and “right on” regarding estimates. A great asset! More

by DANIELEUGENEVOGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
Apr 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 11, 2023

They fixed my car very well and I had a rental car until they finished. I'm very satisfied with the work they done and I wanna say thank you. More

by BRYANTBANKS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 12, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 11, 2023

We were treated well, service complete and timely thanks for the extr effort Good job More

by BEASONCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2023

My issue is on March 17th, I paid for fuel injection service at the recommendation of the dealership who services my car. It was to prevent known issues with the fuel injection becoming stuck causing ca More

by MLHIPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 11, 2023

Each time I come to get my car service people are always friendly and helpful More

by csweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 10, 2023

They have been honest about everything they do. They tell me what I need to know about my vehicle and what services I need to have done and when. More

by DONALDHPICKENS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Subaru)
Apr 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 10, 2023

My car was towed in to this dealership with suspected transmission issues. I called to speak to Mike White but transferred to his voice main each time so i left messages for 1 week with no reply. I gave More

by Par Hunley
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 08, 2023

Needed my 25000 service and it went well. I waited. Did not wait too long, price was as quoted. More

by SBLF1432
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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