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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
4,391 Reviews

4,391 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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December 28, 2022

As always, the Service Department went above and beyond. Very professional staff and an inviting waiting room with warm and cold beverages. My car is 3 years old and no one else is allowed to work on it. More

by HOTELMANAGER47088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 27, 2022

The dealership was clean, everyone was friendly and professional. All my questions were answered. I will purchase here in the future. More

by W.rosalind
Recommend Dealer
Yes
Employees Worked With
Norris Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2022

I got my oil changed and they broke a part in my car and it leaked oil all over my engine. Had to have it towed back there and fixed. More

by ANNAMARIE.COMPTON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com. We hope to hear back from you soon.

December 27, 2022

Everyone is very helpful with getting our vehicle serviced. We would highly recommend for upcoming issues. More

by wdoug2880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 27, 2022

Very good service. Provided detail information about my vehicle that I was not aware of. More

by lrbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams
Dec 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 27, 2022

I have been bringing my vehicle in for servicing since I purchased it in 2015. This last visit was the first time I had a problem. I brought my Nissan Murano in for an oil change, tire rotation, and state More

by CHARLES.SMITH
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Cannot recall the young lady's name that I dealt with in the service department.
Dec 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Our leaders have informed us that they are not able to identify your information in the system. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or responding directly to this message with the requested information. We hope to hear back from you soon.

December 26, 2022

Excellent customer service from Mike & the Nissan crew. The repairs were done in a timely manner and work was done accurately. More

by KARIUKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 26, 2022

Dealership met my expectations and delivery was good. Everything was done to my satisfaction at the visit More

by Wkh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Mark Straley
Dec 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 26, 2022

On time, very professional employees,good atmosphere,quick service,clean waiting area, easy check out. More

by bdtyree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 24, 2022

Nice service personnel working on my Jetta. Easy to work with. Good job so far. More

by ABGW476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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