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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
4,413 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,413 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
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Verified Customer
June 24, 2024
I am always treated with professionalism and courtesy each time. I have my vehicle serviced. I would give them a 10 out of 10. each time. I have my vehicle serviced. I would give them a 10 out of 10. More
by lelesmom82
June 24, 2024
We had some problems with timing but you guys made it right and that was very appreciated. Thank you for all of your hard work you have a great team right and that was very appreciated. Thank you for all of your hard work you have a great team More
by aandd828
June 24, 2024
Payed $244 for services and never got a car wash I was told that there was a problem with the car wash, but just moments later I watched as a car was pulled through, getting washed. Sick and tired of you told that there was a problem with the car wash, but just moments later I watched as a car was pulled through, getting washed. Sick and tired of you people lying to me. This is only a minor issue; there have been far worse, like being lied to about the "radar" that was blocked after a deer accident. Your service department had me leave it with them for a week and was told it was ready. I won't detail it here,but I could write a 1000 word essay on it. Then there's the time that I got the oil changed, and as the odometer was coming up on the next oil change, coming off I-81 north to Buchanan, my oil light came on. I was told, by someone in the service department, that the oil had just peaked out, that the plug was still in the oil pan. Excuse me, but im 66 years old, and I have done enough of my own oil changed to know that oil doesn't start flowing until the plug is all the way out. I put a quart of oil in it thinking this might get me by; it immediately dumped out on the ground. Suggest people come to you for service? I think not. More
by JSMYERS24151
Employees Worked With
June 24, 2024
Very good customer service for my Hyundai. The service is timely and my car is always clean. The service is timely and my car is always clean. More
by JEFSTONE4
Employees Worked With
June 24, 2024
$8 charge for refreshments while waiting for oil change is ridiculous. If charge is needed put it on the machines. I did not have refreshments and did not appreciate having to pay for them. Also, went out is ridiculous. If charge is needed put it on the machines. I did not have refreshments and did not appreciate having to pay for them. Also, went out to look at vehicles while I was waiting, and was never approached by a sales person. More
by RDDRJD
June 24, 2024
Nicole was great to work with. As well as the gentlemen on the finance part As well as the gentlemen on the finance part More
by NFARMAKI
Employees Worked With
June 23, 2024
Courteous and professional staff and spacious waiting area. Great location. Comprehensive check up with detailed explanation on the issues with my car. area. Great location. Comprehensive check up with detailed explanation on the issues with my car. More
by kyekim726
Employees Worked With
June 23, 2024
Excellent service. Kept me up to date the whole time they had my car which was two days Kept me up to date the whole time they had my car which was two days More
by SMILEA47
Employees Worked With
June 23, 2024
People are great. It is just the parts that took so long to be delivered to the shop. I’m not sure whose fault is this. Maybe coz I’m driving a European vehicle. I It is just the parts that took so long to be delivered to the shop. I’m not sure whose fault is this. Maybe coz I’m driving a European vehicle. I do recommend this shop for anyone. More
by AH
Employees Worked With
Other Employees :
The front desk at collision center are so nice people
