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I had been searching for a Hyundai Elantra for my 20 year old daughter for several weeks. Since it was her first car purchase and her budget was limited, I was trying to find the best deal. I found that dea old daughter for several weeks. Since it was her first car purchase and her budget was limited, I was trying to find the best deal. I found that deal at First Team Hyundai. Mel Dobbs provided excellent customer service and went above and beyond what was expected to make my daughter's first buying experience a pleasant one. Thanks to those who made it possible for her to buy a new Hyundai and a special thanks to Mel for treating us like family. I will recommend you to anyone looking for a car! After riding in my daughter's beautiful Elantra, I want one, too! :) More

I purchased a 2013 Elantra. I have owned it now for a week and it is amazing. Great on gas, great look, and great to drive. Can you ask for anything more. Every employee I dealt with at the dealership week and it is amazing. Great on gas, great look, and great to drive. Can you ask for anything more. Every employee I dealt with at the dealership was friendly and helpful. It made for a great buying experience. More

This was my first time purchasing a vehicle from First Team Hundai. We were undecided on which vehicle we wanted to purchase and Mel Dobbs was very kind and patient with us. He made us feel at ease and di Team Hundai. We were undecided on which vehicle we wanted to purchase and Mel Dobbs was very kind and patient with us. He made us feel at ease and did not pressure us to purchase the vehicle. Mel Dobbs understood the car business and 'human nature' also. I would recommend this dealership and ask for Mel Dobbs. More

I had a great experience at the dealership. I really like the fact that there are several brands of cars to look at on their lot. I contacted them by the internet to see what options they had to offer. like the fact that there are several brands of cars to look at on their lot. I contacted them by the internet to see what options they had to offer. I received a quick response from Linda Hamelburg. When I went in to talk, Linda ask me if I had any thought on what type of car I wanted. I felt no pressure from her at any time. She was very helpful and answered any questions I had. She let me drive at least four different styles and models so I could make a better decision when I bought. I went back the next day to to redrive a couple of the cars. After driving them, she ask me what I thought about the two vehicles. We talked about some concerns and she then offered to show me one more vehicle she thought I would like better. She was right. Renea had a great personality and was a pleasure to deal with also. She was very instrumental in helping me make a decision by helping me negotiate a good price for me and them. Alexis was very personable and easy to talk with during the signing of all the paperwork. He made this part of the deal go smoothly. Overall, I have to say that I was very pleased with everyone I came in contact with at the dealership. I had several salespersons come up and ask if there was anything they could help me with or if something was helping me. You dont find that at alot of other dealerships. I certainly have and will tell other about First Team Auto. More

This was my second new car purchase from First Team Hyundai, and I'm sure it won't be my last if I'm still in Virginia for my next purchase. The First Team Hyundai team was so supportive of me after I Hyundai, and I'm sure it won't be my last if I'm still in Virginia for my next purchase. The First Team Hyundai team was so supportive of me after I recently totaled my 2010 Hyundai Accent. Despite my lack of any cash down and my payment restrictions, they worked diligently to find the car I needed at a price I could afford. I was already excited that they got my interest down to half of my previous loan's rate, but they went one step farther than that. I received a call from Jesse in the finance dept two days after picking up my new car. He asked when I could come in and re-sign some paperwork, because he got my payment LOWERED! Apparently, after I'd already signed the contract, Jesse did some checking and found GAP insurance with a different company at a lower rate. Wow! How many car companies will do that for their customers? So now I'm driving a great Elantra, and I'm loving it! As with my first Hyundai I plan on having all my service performed by the Hyundai service department, because I've had an excellent experience with Ann, Eddie and the service crew. They've always worked with me when I needed to do "some of the work now, and the rest when I can pay for it." I never felt that they tried to recommend any work that wasn't needed. And I've been treated like I AM a valued customer. I have only positive to say about my entire experience from 12/2010 through today. More

I went in to the Salem Civic today thinking I was going to be turned away like everyone else had done me because of my poor credit and having a trade in with negative equity well I got the exact opposite. to be turned away like everyone else had done me because of my poor credit and having a trade in with negative equity well I got the exact opposite. Linda worked with me first to get the most information as possible to help me, she listened to me and my reasons and problems. She was always honest of how the situation looked but never gave up. She went personally to David and explained my situation and he made it all happen. Kevin took it from there for the paperwork and the test drive... Everyone was awesome. My daughter and I came home in a 2010 Hyundia Accent that is dependable, nice and affordable. These 3 made it all possible for me and I will never be able to thank them enough. I would highly recommend First Team Auto Mall!!!!! THANK YOU!!!!!! Carrie and Natilee More

Our experience was extremely positive. Everyone was very friendly, professional, and helpful. The process was as quick and efficient as possible. Would recommend First Team to anyone. friendly, professional, and helpful. The process was as quick and efficient as possible. Would recommend First Team to anyone. More

My husband and I arrived at the dealership very late, but our sales associate was very patient, helpful, & treated us like we were old friends. Everyone we spoke with was very positive and helpful. I could e our sales associate was very patient, helpful, & treated us like we were old friends. Everyone we spoke with was very positive and helpful. I could easily tell that not only were they interested in my business, but developing a relationship with their customers. I would recommend First Team to anyone interested in purchasing a vehicle! More

Great staff! Went out of their way to make the sales experience excellent! Would recommend to anyone! One thing I like best was there was no one telling us why VW was a better brand. In previous exper experience excellent! Would recommend to anyone! One thing I like best was there was no one telling us why VW was a better brand. In previous experience, I felt pressured by other dealerships why their vechiles were better. Thanks so much! More