Southern Team Hyundai Nissan Subaru Volkswagen

I rate their customer service as deeply incompetent. Oh, the car (2000 Lincoln Continental) is very good, but their sales person, D.C. Whoever, knew nothing about the car, perhaps cars in general. We asked the car (2000 Lincoln Continental) is very good, but their sales person, D.C. Whoever, knew nothing about the car, perhaps cars in general. We asked for a manual. He said it didn't have one. We looked in the glove box and found the manual. Why didn't he know? As we test-drove it we felt a slight shimmy in the front. He said he heard it, too, and we'd get a 30-day warranty and could have it fixed at no cost to us. We took it to a neutral shop and found that the front wheel bearings were in need of replacement. My wife called this D.C. person and he told her he doubted the bearings were bad because it would not have passed inspection. First, inspections don't include front bearings, and, second, many dealerships don't inspect any of their used vehicles; they just slap on the sticker in order to sell it. We're not fools. As a result, we bought bearings and had them installed. So, First Team Auto Mall got away with not honoring their warranty. (My wife asked if First Team would reimburse the cost of the bearings and the installation, but she was told, no.) Then, get this: we were issued a temp license plate and told the permanent plates would arrive by mail. We had 30 days. No license plates ever came. We went to the DMV 8/24/2012 to find out why because we had verified that a license number had been assigned by DVM along with a title number. It was suggested we check with the D.C. character at First Team to see if the plates were there. They were and had been for sometime. We were never notified. DMV personnel was stymied. Why were we never notified? Because their customer service is incompetent. The upshot is, we will never buy another vehicle from First Team no matter how good the deal is. We will not recommend them, but we will warn our friends and family to stay away. It is sad when a reputable business has no reputation and is represented by persons who DO NOT CARE! We paid cash for the Lincoln, by the way, and asked this D.C person to hold the check until the next day when funds would be debited to the account. He, or someone else, put in through immediately and the result was that we were charged a $35 insufficient funds fee. First Team doesn't care once they have the money. Any problems the customer has as the result of their blatant incompetence is too bad. Not their problem! So, we are very disgruntled customers. We will talk about First Team to others, and since I am a writer who is published in the Roanoke Times fairly often, I may write about it as well. Letter to the editor, maybe. Frederick Fuller More

Friendly, knowledgeable, good service, enjoyed working with Wayne Lewis, he was very helpful showing me the "electronics" of our new Sonata ... I am very pleased! with Wayne Lewis, he was very helpful showing me the "electronics" of our new Sonata ... I am very pleased! More

So happy with my purchase. Sales team did a great job easing my anxiety and helping me select my new vehicle. Thanks for a great experience and the great deal! easing my anxiety and helping me select my new vehicle. Thanks for a great experience and the great deal! More

AS STATED FIRST TEAM WAS REALLY GREAT,KEITH WAS MOST AS STATED FIRST TEAM WAS REALLY GREAT,KEITH WAS MOST HELPFUL,EXPLAINING ALL THE CONTROLLS ETC. NEVER HAD A SALES PERSON AS THROUGH AS KEITH.THE EXPER AS STATED FIRST TEAM WAS REALLY GREAT,KEITH WAS MOST HELPFUL,EXPLAINING ALL THE CONTROLLS ETC. NEVER HAD A SALES PERSON AS THROUGH AS KEITH.THE EXPERIENCE WAS REALLY GOOD.I WOULD RECOMMEND FIRST TEAM TO ANYONE IN THE MARKET FOR A CAR. More

Very friendly and professional folks to work with.... Very friendly and professional folks to work with.... Had recall on VW Beetle, called to make an appointment and service manager found another recall Very friendly and professional folks to work with.... Had recall on VW Beetle, called to make an appointment and service manager found another recall and both were taken care of....Very clean waiting area... If there are other needs for my car, I would definitely go back to these folks! More

I always have had a good experience when I come into First Team. We have bought 3 Nissan's and 1 Subaru for our son. Always a pleasure dealing with First Team. We will probably purchase another vehic First Team. We have bought 3 Nissan's and 1 Subaru for our son. Always a pleasure dealing with First Team. We will probably purchase another vehicle from you in the future. Thank you Peter Walker More

I brought in my Nissan Frontier in for its first oil change plus a several warranty items. I was greeted by Sammy as soon as I drove in and was able to quickly explain my warranty issues and out the do change plus a several warranty items. I was greeted by Sammy as soon as I drove in and was able to quickly explain my warranty issues and out the door I went. My vehicle back right passenger side would not lock into place and I also had an awful squeak when passengers were in the back seat. (BTW the form sheet to explain the "noise issue" is very helpful) When I returned to pick up my vehicle I was once again greeted by Sammy where he explained exactly with the service techs did to resolve my latch issue and the noise issue. As far as the oil change I believe the cost is in line with the quick lubes and other oil change companies. Additionally, a check sheet was provided that detailed all other items reviewed on my vehicle. Overall a very good experience! Thank you, PE More

My experience with first team auto mall started with some emails about cars I had viewed on their website. Every email was answered promptly with all questions answered. The prices listed were very competiti emails about cars I had viewed on their website. Every email was answered promptly with all questions answered. The prices listed were very competitive and their used cars seemed to be of better quality and condition than the other dealers I had contacted and visited. Upon arriving at first team I was surprised at how Big a difference there was between them and the other dealers as far as how I was treated. They made it obvious that my business was very important to them. I wasn't looking to spend a lot of money on a high priced new car and they gladly showed me the car I was interested in without any hassle or pressure to spend more. I could go on and on about how great this experience was but let me keep it simple by saying this is the best dealership I have ever bought from and the service department has been just as outstanding as the sales team. Don't hesitate to give Doug Gallion a call and let him help yourself with your next vehicle purchase. More

I personally have never dealt with First Team before, but after coming there to buy my new vihicle, I was very impressed. My dealer did a great job in telling me the differences in the vehicles i was lookin after coming there to buy my new vihicle, I was very impressed. My dealer did a great job in telling me the differences in the vehicles i was looking at, the Hundai Santa Fe and the Nissan Pathfinder. All of the pros and cons of each vehicle and the benefits that each vehicle offered were explained to me very well. On top of all of this, it's amazing that the dealership offeres what they do when you buy a new car. I get the free oil changes for the life of my ownership of the vehicle, free inspections, and if I keep all of the service work for my new Pathfinder at First team, they will warranty my engine for life as well. For all of this I highly reccommend Colby Fitzgerald as a salesperson and First Team as a dealership. AMAZING COMPANY to do business with. More

Sammy Gunter was the employee I dealt with. Brought my Nissan in for service. Highly recommend to my friends to go and check out First Team whenever they are in the market for cars. Waiting area is always Nissan in for service. Highly recommend to my friends to go and check out First Team whenever they are in the market for cars. Waiting area is always spotless and comfortable. More