Southern Team Hyundai Nissan Subaru Volkswagen

The new service center is outstanding. I was able to watch the technicians perform service on my car while I waited I was able to watch the technicians perform service on my car while I waited More

Good service comfortable waiting area easy entrance and easy exit when service is done thanks easy exit when service is done thanks More

Always great service and the service department is knowledgeable and pleasant to work with. I trust them. knowledgeable and pleasant to work with. I trust them. More

The inspection took over 2 hours. Way longer than expected or what it should have taken. Way longer than expected or what it should have taken. More

Fabulous dealership. Great employees. Very easy to deal with. Super friendly and knowledgeable. Would definitely recommend Great employees. Very easy to deal with. Super friendly and knowledgeable. Would definitely recommend More

Real customer distrust after 2nd identical incorrect “diagnostic” occurrence. I dropped my WRX off (9/9/2024) for standard 120k mi maintenance + what I personally identified as a bad front passenger “diagnostic” occurrence. I dropped my WRX off (9/9/2024) for standard 120k mi maintenance + what I personally identified as a bad front passenger wheel bearing (check notes). Dealership called after diagnostic and said it’s not front bearing, it both back bearings. I stated to move forward with 2 rear wheel bearing replacements. Later on in the day I get another call back from dealership after rear wheel bearing were replaced. The dealership stated it’s actually your front passenger wheel bearing. In disbelief I said go ahead and fix the front passenger wheel bearing. It was main reason I had it in the shop. After I haung up the phone it dawned on me that this exact same scenario happened with my brakes in 2022. In 2022 I went into the dealership stating front rotors are wrapped, major vibration under heavy braking. Dealership called me up after diagnostic saying it’s your rear rotors. I stated to move forward with rear rotor replacement. I picked the car up later to find their recommended rear rotor replacement did not fix anything and left me with the same mechanical issues I brought it in for. Almost like nobody test drove the car on either visits before or after to properly diagnose. At the time of this brake visit in 2022 I paid full price for recommended back rotors that were a non-issue and then the originally identified front rotors. After thinking back, this raised a major red flag on my end as a customer with current bearing scenario in 2024. This is twice now that I have lead this dealership to the exact point of mechanical failure and the dealership has called me back stating exact opposite parts are recommended, and then their recommended parts have now left me twice with original issues still persisting. You have to see and understand the concern I have as customer with experiencing this twice now. I spoke with Jim and he told the me the back 2 wheel bearings could be heard under stethoscope, but the front passenger couldn’t because it was unweighted. That’s a sad excuse for not taking accountability in my eyes and doesn’t make sense really. I literally pinpointed to where the noise was coming from as a customer and get the excuse it couldn’t be heard bc it was unweighted. I had to have the radio turned up to volume 30 to understand song lyrics clearly because the wheel bearing was so loud! Unweighted wheel with no noise sounds like a good default answer for someone who cant explain why they’re recommending parts that aren’t reconciling the originally identified broken part. To make matters worse after the bearing debacle, I paid for my car in full to only realize they did a bad brake job. The new rear brake pads installed were creating same rotor vibrations that I experienced in 2022. I went back to the dealership a 4th time where they ended up having to replace both front and rear rotors at no cost with the excuse the machine wasn’t calibrated… Then why am I paying full labor price?! This is twice now in a single visit where your labor has been proven to be spotty!! Listen, I went I knowing this would be a pricey visit. The problem I have is how it all evolved to be very questionable and create serious customer doubt. I understand the parts are installed at this point, but when 52% of your bill ($2,100) is just in labor and you experience everything that I’ve gone through you can only feel like you’ve been taken advantage of as a customer. If Jim would have reimbursed me labor costs I wouldn’t be typing this and you wouldn’t be reading a frustrating experience review. Please call me at 540-588-1027 for further and more clear detail of my less than ideal experience at Southern Team Subaru. -Cody More

I came there for a oil change 2 days after my radiator light.Came on to add fluid So I brought it to you. Yall added the fluid for the radiator.2 days after that.My window washer fluid came on to add.Flui light.Came on to add fluid So I brought it to you. Yall added the fluid for the radiator.2 days after that.My window washer fluid came on to add.Fluid and a week after that.My oil light came on to add oil I do not think you all did anything to my Cor I'm taking it somewhere to have.It looked at because I've never had a problem with my radiator fluid.Until I brought it to you offer an oil change More

Very clean inside and out for starters…. .sales staff was very professional and quickly answered all of our questions with excellent knowledge of the product. Staff was polite,courteous and h .sales staff was very professional and quickly answered all of our questions with excellent knowledge of the product. Staff was polite,courteous and highly recommended to my friends. More

Everyone at the service desk is helpful, and ready to do more for you! Sam helped me get the batteries in my key fobs. Melissa made sure I had the correct air in my tires more for you! Sam helped me get the batteries in my key fobs. Melissa made sure I had the correct air in my tires More

The car salesman who sold me my car never reached out to me after I bought the car so that's a negative me after I bought the car so that's a negative More