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Southern Nissan Chesapeake - Service Center

Chesapeake, VA

4.7
460 Reviews

460 Reviews of Southern Nissan Chesapeake - Service Center

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May 04, 2024

People are curious and polite to customers doing their best. prices are fair for repair parts for car. Only I see what’s wrong it service wait time is to long. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
3.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 04, 2024

The customer service was great. The Attendant explained everything to me and was very helpful. Detailed paperwork was great. The only problem was trying to get an appointment to get More

by AZULDELFIN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young man that checked me in was very nice
May 08, 2024 -

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 04, 2024

The service advisor was very nice. I would love to come back when I get an oil change done. Great service! More

by racheljohnson42316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

AThe amount of inventory on the lot has never been as extensive as now with Southern. I was glad to see the best service writer, M’Tazi Payne and the best mechanic, Justin Barber stayed with Southe More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Barber, mechanic
May 08, 2024 -

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

The service department only recommends the required service. The video sent made a difference in my decision to have the car repaired. More

by CHERYLWBONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 03, 2024

M'Tazi was kind, considerate and personable as always. My needs were taken care of in a timely fashion. Ms. Trinity provided shuttle transportation for pick up. Grat and courteous driver. More

by HAMPTONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry and Trinity
May 08, 2024 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 03, 2024

I received excellent service. Joe was very attentive since I was waiting for my car. I felt that service options were explained clearly. More

by LGWALTNEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wachner
May 08, 2024 -

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 03, 2024

Wait Time was good keep you in form price was ok and tge coffee was good More

by Ellanash2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 03, 2024

I always walk out of this particular service center extremely satisfied. Their customer service is outstanding and I've never had an issue with any of their services completed. More

by JSGUZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 03, 2024

They were courteous, gave me an estimated time of when my automobile would be ready, but I was happy it took less time. More

by VPUREFOY614
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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