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Southern Nissan Chesapeake - Service Center

Chesapeake, VA

4.7
681 Reviews

681 Reviews of Southern Nissan Chesapeake - Service Center

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August 09, 2024

Ms Payne is always so courteous and professional when we meet at the bay. She explains things that are needed and always gives me a print out as my reminder. She cares about her customers. More

by DEBRACOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 09, 2024

I’ve been with Nissian for about 10 years and the service is great! Very friendly people! More

by apostlejames66
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 08, 2024

They are on time with the appointments and do not have long waiting times for scheduled appointments More

by ALISON Cooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 08, 2024

The gentleman I dealt with was professional and courteous. I stayed on the waiting room while my truck was serviced. Check out was quick and efficient. More

by dlwb56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 08, 2024

Roland Felipe was a great representive. He took my problem seriously. He also help where he could and I appreciated that. I prefer him to help me whenever I come in to southern Nissan. Grea More

by PORTER.MARY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 08, 2024

Roland was very inviting and personable. He set up my appointment and was open and honest about every aspect of the service. He was never hard to reach and he genuinely wanted to help me. I More

by SHAUNYSHAUN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 08, 2024

Took car for inspection and was called stated could not open hood. However I open hood day before and nothing was wrong. I believe when they try to open they broke it More

by CARDEL.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Felipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 08, 2024

Do you know on my time appointment on Wed Aug 7th at 10:00am. They doesn't fix my car for inspection. I'm waiting. I called to service fix my car for inspection. More

by jeffreyjasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

August 08, 2024

I had a nail in my truck and it took over an hour and a half to patch it. More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Felipe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Thomas. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 07, 2024

Very grateful for them doing my inspection in a timely manner and a nice surprise awaited upon completion. More

by ressecup77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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