Southern Nissan Chesapeake

I was not satisfied with the level of service during this visit. The Service rep never did associate my vehicle to my actual name, instead it was linked to my Son. So going forward if there are issues due visit. The Service rep never did associate my vehicle to my actual name, instead it was linked to my Son. So going forward if there are issues due to the service received, there would be no record under my name More

Very professional and helpful, quick service and loved the video afterwards. I will be back sometime. the video afterwards. I will be back sometime. More

I agree with the other reviews that said as soon as they have your money, they will ghost you - even if you haven't accepted delivery and don't have the vehicle yet. This is not a dealership that is fri have your money, they will ghost you - even if you haven't accepted delivery and don't have the vehicle yet. This is not a dealership that is friendly to women and most of the reviews seem to reflect that. They will talk down to and/or ignore you if you are a woman. No one working there seems to be knowledgeable about their vehicles. When asked, "Can x feature be turned off?", you'll get "probably" as an answer. Google and YouTube are fortunately free - you'll need to use these resources if you have any questions about your vehicle. *IF* you buy a vehicle from this dealership, Gino will want you to download the MyNissan app. Gino does not know how the MyNissan app works and that's very obvious from the second he starts his mandatory hour plus lecture. He will take your phone out of your hands to attempt to work the app - multiple times. You don't need the MyNissan app - it doesn't provide any useful information. I do not recommend Southern Nissan Chesapeake. The employees lack the knowledge to get answers to any questions. Their apathy is apparent in every aspect of the dealership. This dealership WILL waste your time. They will be unable to answer any of your questions. 0/10 - do not recommend More

I recently visited Southern Nissan and unfortunately, my experience was far from satisfactory. Customer Service: Gino, the Owner Loyalty Manager, repeatedly took my phone from my hands without asking. H experience was far from satisfactory. Customer Service: Gino, the Owner Loyalty Manager, repeatedly took my phone from my hands without asking. He seemed to struggle with answering our questions, and when I asked for clarification, he often responded with "I'm getting to that," only to never follow through. He also asked for my phone number over five times before he finally wrote it down correctly. It felt like he was more focused on rushing us through the process than genuinely assisting us. Another aspect of my experience that was especially frustrating occurred when Gino thanked my husband for his active duty service. The issue here is that I, not my husband, am the one serving in the military. When my husband politely clarified that I am the service member, Gino did not acknowledge my service. Instead, he doubled down, telling my husband that he works hard to support me. This comment felt like a microaggression, minimizing my role and reducing my accomplishments as a female service member. It was disappointing and frustrating to be overlooked in that way, especially when military service is a deeply personal and significant part of my life. Lack of Knowledge: It became clear that Gino lacked both product knowledge and the ability to get answers to our questions. His attitude was frustrating, and it was difficult to feel confident in the dealership's ability to handle any future concerns, especially when it comes to vehicle features and services. Steve’s Personal Call: While we were there, Steve, another staff member, spent a significant amount of time on a personal phone call that sounded like it involved his family. While I understand that personal issues arise, it was disappointing to see that he was forced to work when dealing with such issues. The lack of focus on the customer experience was evident as Steve, like Gino, was unable to provide answers to our questions. Virtual Key Installation: My most frustrating experience was related to the installation of the Virtual Key, which I paid $1,000 for as an add-on to a car I was interested in. After returning to the dealership six days later, it took almost three hours and involvement from seven different employees to figure out how to make the feature work. Despite my efforts in showing them how to download the manual and explaining the basic steps, no one could get it to function. We left without the car, which was extremely disappointing. Lack of Confidence in Future Service: Given the dealership’s inability to handle something as simple as setting up Virtual Key, I am left questioning their ability to service the car properly in the future. If basic tasks like this can't be completed, how can I trust them to address more complex issues? Communication and Follow-up: At this point, I have not accepted delivery of the car, and the dealership still has it. The only communication I've received since my visit was a generic email from Steve thanking me for my business—hardly the level of follow-up I would expect after such a frustrating experience. Recommendation: Unfortunately, I cannot recommend Southern Nissan to others at this time. The lack of customer service, poor communication, and inability to handle even basic requests was very disappointing. I would only recommend this dealership to those who are already experts on Nissan cars and don’t need assistance with basic questions or features. I hope the dealership can address these issues for future customers, as it was a missed opportunity to build trust and loyalty. More

Great service, my vehicle was fixed and the wait was not very long. Thanks for great service for 10 years very long. Thanks for great service for 10 years More

Great communication from checking in to checking out! Vehicle was serviced with good care. Thank you for an awesome experience & will be back for my next service again soon! Vehicle was serviced with good care. Thank you for an awesome experience & will be back for my next service again soon! More

Efficient and fast service. Communicated clearly during the whole process. Liked the video they sent me of my car with the estimate. Communicated clearly during the whole process. Liked the video they sent me of my car with the estimate. More

The service I received from both my advisor and tech was phenomenal. My advisor was very helpful with next steps and advise. phenomenal. My advisor was very helpful with next steps and advise. More

He was so polite and concerned about the long wait time. Thank you for your great service time. Thank you for your great service More

We really enjoyed working with Nick. He was very knowledgeable about the vehicle we purchased and very straightforward with the financing terms. He was very knowledgeable about the vehicle we purchased and very straightforward with the financing terms. More