Southern Kia Virginia Beach

The overall service was good however the customer service was less than desirable. This is also my 5th time doing a survey for the same encounter..I have received surveys via phone call, text, and email all was less than desirable. This is also my 5th time doing a survey for the same encounter..I have received surveys via phone call, text, and email all for the same visit over a month ago. More

My Carnival was serviced quickly and correctly. Everyone I came in contact with was very professional and courteous. Everyone I came in contact with was very professional and courteous. More

Everyone is always super friendly and helpful. The services are always quick and if it takes longer they have always warned me up front. The services are always quick and if it takes longer they have always warned me up front. More

I still haven’t gotten an update on the part that was ordered for my vehicle. My Kia soul failed the state inspection for a faulty horn. I need my car reinspected. It’s been 8 days. I need better communi ordered for my vehicle. My Kia soul failed the state inspection for a faulty horn. I need my car reinspected. It’s been 8 days. I need better communication from the service center. More

I love Kia vehicles. I live in Waverly VA. I asked my sister if there’s any Kia dealerships down in Virginia Beach she said yes I have bought two vehicles from this deale I live in Waverly VA. I asked my sister if there’s any Kia dealerships down in Virginia Beach she said yes I have bought two vehicles from this dealership. More

Not trustworthy and over charges for jobs. They quoted me $60 to replace a back reverse bulb or fail inspection . I called London Bridge auto and they quoted $15. I then goggled it and did it They quoted me $60 to replace a back reverse bulb or fail inspection . I called London Bridge auto and they quoted $15. I then goggled it and did it myself in less than 5 minutes.. They also tried to get money from me when I was covered by warranty and never told me about a recall on my Kia’s engine and more just too much to type More

We enjoyed our experience at Southern Kia Virginia Beach. Leo did a great job in showing us all the newer features on the car. Leo did a great job in showing us all the newer features on the car. More

I loved the video of the work carried out by the technician working on my car, technician working on my car, More

Everyone was very helpful and nice. Over all everything went quickly. Very pleased with everything Over all everything went quickly. Very pleased with everything More

There was an issue finding the appointment for my husband and a gentleman figured it out for him but there was a lady at the front desk that was extremely rude. She had a bad attitude & was intentionally rud and a gentleman figured it out for him but there was a lady at the front desk that was extremely rude. She had a bad attitude & was intentionally rude. I wish I got her name. When didn’t see his name right away, instead of trying to look up the phone number, an email, correctly spelling his name, she tried to just send him away & make him schedule another appointment. Luckily, another worker overheard and actually did their job and found him in the system. Any questions my husband asked was met with a rude and sarcastic response. More