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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
324 Reviews

324 Reviews of Southern Kia - Greenbrier - Service Center

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October 01, 2023

Great and quick service pleased with the service I received definitely will recommend in the future More

by MUDROCK_69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 01, 2023

Very satisfied. But like most places, due to not enough employees, they’re unable to answer their phones. More

by JANY911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with Becky on the phone and Lauren in the service department. Both were great!
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

October 01, 2023

Manager did his best to fix issues. Service tech guy didn’t read my ticket and fri t desk lady relayed his information. I said I had water in my front light. I was told the tech did t s More

by FLOYD_CAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wish I knew to add it
Oct 02, 2023 -

Southern Kia - Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 01, 2023

Winfred Toney made our experience buying a car for our daughter a smooth one. The customer service was excellent and we absolutely love the car. they even put a bow on it for us. More

by JKUBACKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winfred Toney
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 30, 2023

The staff was very polite, courteous and efficient. The service was timely. I am very satisfied with the customer service. More

by andersonfamily1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 30, 2023

There are only a couple employees that understand customer service & have empathy for customers time. More

by kwnungester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer & cashier
Oct 02, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

September 30, 2023

Everyone was so kind and helpful. The service was outstanding! I highly recommend Kia to my friends and family. More

by katrenaholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 30, 2023

My issue is more with the service department than with the dealership. Every single time I call to set appointment for service I get excuses as to why I can’t get appointment for the times I ask. I live More

by raulespinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 30, 2023

The service technitions are good about helping The customer solve The problem.This is satisfying More

by DNG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 29, 2023

The service took way to long. It shouldn't take three hours to do a oil change and state inspection. I also didn't really understand how people that came after me left before me. More

by pokie7001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 29, 2023 -

Southern Kia - Greenbrier responded

"Pokie7001" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.