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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
322 Reviews

322 Reviews of Southern Kia - Greenbrier - Service Center

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October 12, 2023

They paid real attention to my needs. They helped me and were very nice and understanding. More

by y_old_cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in service department ,🌟🌟🌟🌟🌟
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Oct 13, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 11, 2023

Horrible experience on multiple occasions! I would NEVER recommend this dealership!! Their communication is horrid and they do not care about your vehicle. They was supposed to remove some scr More

by Yukon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Southern Kia - Greenbrier responded

"Yukon" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 11, 2023

I was pleased the prompt service and response to my request for a new brake light and quick response. I was in and out quickly. More

by Papa Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 11, 2023

Our advisor was professional and courteus. Please put a coffee maker in the waiting area!! More

by JELNEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 11, 2023

I made an appointment for an oil change and state inspection. They vacuumed the entire vehicle! I wasn’t expecting that and it was a nice surprise. Everyone was nice and the wait time was minimal. I’ More

by savellj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 10, 2023

Service was quick, easy and painless! We appreciate the team at southern Kia for always squeezing us in when our car needs anything! More

by alpereira1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 10, 2023

Excellent help right off from ladies in customer service. Made me feel like we mattered!! More

by Rpumawalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 10, 2023

Very pleasant and helpful . Does take few minutes which is great. Will return when need arises More

by DBUCKLEY16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 10, 2023

Huge improvement from prior visits; but I still have to make an appointment in person because no one answers the phone and unreasonable wait for car inspection -45days. That’s ridiculous More

by PDISHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know anyone name
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Oct 11, 2023 -

Southern Kia - Greenbrier responded

"PDISHAW1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 09, 2023

The car was accepted by Tom for service as soon as I arrived on Saturday morning. More

by CJILUV2TEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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