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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.8
328 Reviews

328 Reviews of Southern Kia - Greenbrier - Service Center

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March 17, 2024

Be leary of the 5 star reviews. I was offered an incentive to leave a 5 star review. I was sent a request to leave a review after I had a oil change in February but didn't respond. More

by avascout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
Mar 19, 2024 -

Southern Kia - Greenbrier responded

"Avascout" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 13, 2024

Customer care and service is horrible. If you have questions call me. I will never never go back that includes to buy a car as well. More

by LANSINGC
Recommend Dealer
No
Employees Worked With
Lauren and others. Transmission mechanic is a joke and quality of service unbelievable
March 13, 2024

They kept me informed with the whole process. Thank you for fixing my issue. Excellent More

by PAMWOODS36
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hunt
March 11, 2024

Wait time was very reasonable. People were friendly and helpful. When I got to my car, plastic was still on seat and white paper mat was halfway down. Usually my driver side gets v More

by gails815
Recommend Dealer
Yes
Mar 11, 2024 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 11, 2024

In an out quick for an express service oil change and TPMS sensor check. Everyone was very professional and easy to deal with. Overall a very good experience More

by Joey.Cabrera0722
Recommend Dealer
Yes
Employees Worked With
I forgot but she was really good and I wish I remembered
Mar 13, 2024 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 10, 2024

No thank you Okay. I was scheduled for an inspection and they had no record of it so he got me in. More

by smhodges
Recommend Dealer
Yes
Employees Worked With
MICHAEL B COORDINATED
March 10, 2024

I've always had excellent service at your dealership. Between my wife's 2015 Kia Sorento and my 2022 Kia Soul Southern Kia at Greenbrier is the only place I will have them serviced. More

by tywarman
Recommend Dealer
Yes
March 08, 2024

I had a wonderful experience they listened to what I needed done and checked with me to see if I wanted them to go ahead and do it and quoted me a price and I gave them the go ahead. Never had them do t More

by RMIZELLE2000
Recommend Dealer
Yes
March 07, 2024

Salesman did everything he said he would. Very professional service. Very knowledgeable. Very nice can't say enough. More

by Snoop23078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
Mar 07, 2024 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 07, 2024

Greenbar Kia had no concern about my car getting fixed or that I have a job to get to and only have one vehicle and my other vehicle my wife has for her job and my children. Once my warranty ran out there wa More

by Cory.gruber
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hunt
Mar 07, 2024 -

Southern Kia - Greenbrier responded

We value and appreciate your business, Cory. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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