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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
322 Reviews

322 Reviews of Southern Kia - Greenbrier - Service Center

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September 07, 2024

Your service department failed my car inspection . But not bad someone should call me .back.i will never buy any vehicle from your dealership. More

by skipig00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not remtheir names
Sep 20, 2024 -

Southern Kia - Greenbrier responded

"Skipig00" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 03, 2024

If you actually want your car “fixed” I STRONGLY suggest going literally anywhere else. If you want to spend months of your time waiting for parts to never arrive, calls to never be returned, calls to never More

by Peacekeeper882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

The service department if you can call it a service department they've had my daughter 2017 Sorento for over a month and it hasn't been touched. We had to have it towed there because of the check engin More

by Kirby
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

I made an appointment for a recall for a Saturday morning and when I got there I was told they don’t do recalls on Saturday and they didn’t have the parts for my windshield wiper recall. They said they would More

by Rlajpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

It’s should be self explanatory as to why this is a 1 star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. T More

by Godgivenstrength
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Service took longer than expected but great as far as the service guy was considered he was very good. Kept me informed of what was going on More

by LITTLEMARY41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
August 29, 2024

April was fantastic, answered a question, April is always available and ready to go and a very eager beaver. Thank you april More

by Beverlystory8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Although the agent over the phone lead me to believe that I would be in and out within a few minutes, the service technician did his best to get me out in a reasonable time despite the back log of repairs th More

by KAMI.N.JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember his name but he has locs and was very informative, helpful, and efficient.
August 25, 2024

Your service staff were kind, professional, and very helpful. I certainly appreciate iAntoine’s Getting my oil change, taken care of. More

by MSMAG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine
August 25, 2024

Worst experience ever. Don't answer the phone for updates. Didn't do any of the service that i requested until i continued to pop up and speak with someone and it was still More

by diinahyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
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