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Southern Kia - Greenbrier

Chesapeake, VA

4.0
384 Reviews
Southern KIA-Greenbrier in Chesapeake has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1310 S Military Hwy

Chesapeake, VA

23320

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Showing 384 reviews

October 03, 2023

Every time I come they are so very nice. Service is fast and always done right. They are truly a pleasure to work with. More

by pmangum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 01, 2023

I had an appointment for oil change and state inspection. I waited for about an hour (which was fine) and the two came to tell me my car was ready and that the oil change went well but they could not do my i More

by apiglet4d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

October 01, 2023

Though it took longer than hoped, southern has friendly and competent service - very happy overall More

by steve warnecke
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

October 01, 2023

Great and quick service pleased with the service I received definitely will recommend in the future More

by MUDROCK_69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 01, 2023

Very satisfied. But like most places, due to not enough employees, they’re unable to answer their phones. More

by JANY911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with Becky on the phone and Lauren in the service department. Both were great!
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

October 01, 2023

Manager did his best to fix issues. Service tech guy didn’t read my ticket and fri t desk lady relayed his information. I said I had water in my front light. I was told the tech did t s More

by FLOYD_CAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wish I knew to add it
Oct 02, 2023 -

Southern Kia - Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 01, 2023

Winfred Toney made our experience buying a car for our daughter a smooth one. The customer service was excellent and we absolutely love the car. they even put a bow on it for us. More

by JKUBACKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winfred Toney
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 30, 2023

The staff was very polite, courteous and efficient. The service was timely. I am very satisfied with the customer service. More

by andersonfamily1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 30, 2023

From the sales manager to the sales rep to the finance manager all very friendly, knowledible and easy to work with. They all had my best interest. More

by macusers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Yambao, Jonathan (sales rep) and Wes (finance manager)
Oct 02, 2023 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 30, 2023

There are only a couple employees that understand customer service & have empathy for customers time. More

by kwnungester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer & cashier
Oct 02, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

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