Southern Kia - Greenbrier

The service department if you can call it a service department they've had my daughter 2017 Sorento for over a month and it hasn't been touched. We had to have it towed there because of the check engin department they've had my daughter 2017 Sorento for over a month and it hasn't been touched. We had to have it towed there because of the check engine light was blinking and was told not to drive it, because the engine could cease up and cause an accident. Back in March it was recall for a sensor so they fixed that and told us before we left if the same thing happened we will most likely need a new engine. She hasn't even had the car a year yet. Well here we are her vehicle is there for the same issue and no one has checked it out. We were told it could be a few weeks before they could look at it, we've called for updates no one calls you back and when you stop by they said they have so many cars to fix and they're backed up. Last week stopped in to check on her car again and was told they had 7 more cars towed in that needed to be looked at I told them that's not my problem and my daughters better be done before those other ones. Don't except more vehicles if you can't get the ones that have been sitting there for over a month done. We will never buy another vehicle there and I tell everyone one not to go there!! I'm writing this review and contacting the better business bureau also. I'm hoping they will look at it this week, I will be stopping by again to find out if they have looked at it. More

I made an appointment for a recall for a Saturday morning and when I got there I was told they don’t do recalls on Saturday and they didn’t have the parts for my windshield wiper recall. They said they would and when I got there I was told they don’t do recalls on Saturday and they didn’t have the parts for my windshield wiper recall. They said they would call me in a couple of days to come back. After 2 weeks I called back and was told to come in at 9am and they would shuttle me home while the repair was done. When I got there for my appointment I was told that they no longer had a shuttle service. I waited 3 hours for the repair. Very dissatisfied. More

It’s should be self explanatory as to why this is a 1 star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. T star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. The lack of concern for customer needs is worth vomiting over and their ability to use common sense and logic is absolutely laughable. More

Service took longer than expected but great as far as the service guy was considered he was very good. Kept me informed of what was going on service guy was considered he was very good. Kept me informed of what was going on More

April was fantastic, answered a question, April is always available and ready to go and a very eager beaver. Thank you april available and ready to go and a very eager beaver. Thank you april More

Although the agent over the phone lead me to believe that I would be in and out within a few minutes, the service technician did his best to get me out in a reasonable time despite the back log of repairs th I would be in and out within a few minutes, the service technician did his best to get me out in a reasonable time despite the back log of repairs that needed to be done. The customer service was stellar. More

Your service staff were kind, professional, and very helpful. I certainly appreciate iAntoine’s Getting my oil change, taken care of. helpful. I certainly appreciate iAntoine’s Getting my oil change, taken care of. More

Joe did a very good job. Very professional. And attentive. We would definitely do business with him again Very professional. And attentive. We would definitely do business with him again More

Worst experience ever. Don't answer the phone for updates. Didn't do any of the service that i requested until i continued to pop up and speak with someone and it was still Don't answer the phone for updates. Didn't do any of the service that i requested until i continued to pop up and speak with someone and it was still not done. Attempted to charge for something that wasn't necessary. More

the worst ever wish i can give them back the car the worst service ever worst service ever More