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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
857 Reviews
Call Service Center (757) 264-9084

858 Reviews of Southern Hyundai Newport News - Service Center

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February 09, 2024

Good but customer service could improve. Service advisor Jeff is horrible! Jeff is horrible employee More

by Aliyagardner14576
Recommend Dealer
No
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
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February 09, 2024

I arrived at 8:30 checked in by 8:40 and was out at 9:38 It was an hour and that was perfect More

by shagins1
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Feb 13, 2024 -

shagins1 responded

Great

February 09, 2024

Brenda is the best service manager I've ever worked with. She's pretty and smart too. More

by THEBRADYS2
Recommend Dealer
Yes
Employees Worked With
Brenda Messer, Brenda Messer
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Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 09, 2024

Everyone is kind. My service was done in a timely manner. The gentleman explained everything they did and the associated prices as I was out of my warranty. More

by mrs.haleycooper
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
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Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

I have been a customer since 2017 with the same car and a little Santa Cruz. Happy and will hang out with you all a while longer. Thanks More

by MOLLYDIANE958
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 08, 2024

Everyone was great! It was easy to get an appointment. The staff was friendly. The work was completed in a timely manner. More

by NWJEBEATON
Recommend Dealer
Yes
Employees Worked With
Chris House
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Feb 08, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 08, 2024

Great attention to detail great work positive attitude helpful caring reassuring Followed up kept me informed More

by DMKANIECKI
Recommend Dealer
Yes
Employees Worked With
Brenda Messer, Brenda Messer
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 15, 2023

Brenda Messer Is an outstanding service advisor. Knowledgeable and professional. Very pleased with service department. More

by DAVIDTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Report | Print
Nov 15, 2023 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 14, 2023

We have bought about five cars at that location over the years and Brenda has been taking very good care of them over these years. I like how Brenda has done this and she takes good care of us. Also, that More

by MIC27PAIGE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Report | Print
November 09, 2023

The dealership and it’s staff was pleasant, as usual. Looking forward to my next visit. More

by amber647195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer, Brenda Messer
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Nov 09, 2023 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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