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Southern Hyundai Newport News - Service Center
Newport News, VA
622 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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622 Reviews of Southern Hyundai Newport News - Service Center
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October 26, 2017
The best I have visited Hall Hyundai in Newport News several times. The staff is always extremely courteous and very trustworthy and their analysis. I never ge I have visited Hall Hyundai in Newport News several times. The staff is always extremely courteous and very trustworthy and their analysis. I never get the impression they are trying to go out with me or encourage me to pay for things I don’t really need. They are the absolute best! More
by Philpo
October 26, 2017
Truck serviced I brought my truck in to be serviced and had excellent service. Will return with future repairs, and services. Service personal was very good at what I brought my truck in to be serviced and had excellent service. Will return with future repairs, and services. Service personal was very good at what they do. More
by Grumpy
Employees Worked With
Craig Brown
October 26, 2017
Great customer service The service department was quick and efficient. Craig showed great customer service and had my car cleaned for free. I was in and out in less than an The service department was quick and efficient. Craig showed great customer service and had my car cleaned for free. I was in and out in less than an hour. I will definitely be back for future service. More
by Rachel
Employees Worked With
Craig Brown
September 23, 2017
Awful Dealer tried to charge as much as possible Tried to charge me $60 more than they quoted over the phone, gave me three different versions of what was required including unnecessary work, tried Tried to charge me $60 more than they quoted over the phone, gave me three different versions of what was required including unnecessary work, tried to convince to buy work not required by Hyundai. Service Manager did not care what his staff had tried to do -- certainly no cares for the customer. Avoid these people or loose your money. More
by NW
Employees Worked With
Derrick Phillips, Craig Brown
August 12, 2017
My Car Guy Earon was great, he was very informative of the different cars. Earon was really a big help. I would only by cars from him that's for sure. Earon was great, he was very informative of the different cars. Earon was really a big help. I would only by cars from him that's for sure. More
by Zoticc
Employees Worked With
Earon Chandler
July 06, 2017
Excellence from Start to Finish I do not know of any other dealership service department that goes out of their way to make their customers feel at ease and informed as Hall Hyundai. I do not know of any other dealership service department that goes out of their way to make their customers feel at ease and informed as Hall Hyundai. Derrick and his team take the time to explain things clearly, and I would trust them with any of my family's cars. I am so glad I am now and will be a customer of this shop! More
by Mlcullison
Employees Worked With
Derrick Phillips
March 01, 2017
Fulfilling the negative stereo-type I had a tail light burn out and weld to the wire harness. I had to get it towed because it tripped a fuse that wouldn't allow the push button start t I had a tail light burn out and weld to the wire harness. I had to get it towed because it tripped a fuse that wouldn't allow the push button start to work ( couldn't sense the brake was depressed). When I spoke to Jeff, he stated that I needed a new brake light assembly. I question him on wether or not They could just replace the wire harness. He assured me that the brake light assembly had been damaged and needed to be replaced. He quoted me a price if $235. He then told me they had to order the part but it would be there the following day, He then proceeded to tell me there was a bracket loose in the engine compartment and a steering coupler need to be replaced, I am still trying to figure out how diagnosing a taillight gets you in the engine compartment and the steering system, but I digress. When I arrived I was given a $335 bill. I pushed back on the price and explained that wasn't what we agreed to over the phone. I then asked for the taillight assembly. Upon inspection it was as I originally suspected, the only part that needed to be replaced was the wire harness. I told him I was only paying for a harness. He agreed and adjusted the bill once they were caught. I will never go back to Hall Hyundai More
by Erik Andersen
Employees Worked With
Jeff
February 02, 2017
Gene Riddle Worst service ever when it comes to the service department Gean is lazy would not come out of his seat to check the problem I was having, he didn't ba Worst service ever when it comes to the service department Gean is lazy would not come out of his seat to check the problem I was having, he didn't bather to lookup my warranty to see if I was covered I was in there 2X and received the same treatment. Mr. Riddle didn't even have the decency to look at me and act like he cared abt my problems with my car. I had to drive to hall Hyundai in Chesapeake to see the best service I can get from Mr Farhan Mughal. And I live 2 min from Newport News branch they suck well mr Gene Riddle sucks as a customer service rep. Thank u. More
by Leirum05
Employees Worked With
Gene Riddle
December 26, 2016
Excellent Customer Service An unexpected great experience from Brenda Messer in the service center. Brenda is very helpful, informative, and attentive in responding to additiona An unexpected great experience from Brenda Messer in the service center. Brenda is very helpful, informative, and attentive in responding to additional questions I had about the extended warranty for my vehicle. More
by glaus2011he
Employees Worked With
Brenda Messer
June 26, 2015
Thanks Brenda Someone once said, "If you think the praise is due them...now's the time to give it to them...because they cannot read their tombstone when they're de Someone once said, "If you think the praise is due them...now's the time to give it to them...because they cannot read their tombstone when they're dead." That may be an odd way to say what I'm trying to convey, but my point is that often times the ones who work the hardest and provide the greatest service are the people in the back and who don't get the positive feedback that they deserve. Brenda you have been a great help to me with my service needs and you are an important part of why Hall Hyundai is such a great dealership. A lot of the people that you see are frustrated because they're cars need servicing which means their delicate schedules get knocked out of kilter. We sometimes take that out on the service people, but Brenda you truly have a way about you that can calm the nerves of a frustrated customer which opens the door for you to do what you do best and that is help meet the need. Thanks. More
by samsdad1124
Employees Worked With
Brenda Messer
