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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
622 Reviews

622 Reviews of Southern Hyundai Newport News - Service Center

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October 22, 2023

This team is awesome at what they do. I thank them for their consistency and willingness to assist the customer while striving for excellent customer service. Brenda is a valuable asset More

by TCOMBS0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Oct 23, 2023 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 22, 2023

Excellent service, quick and details explained well in regards to my brake pads and rotors. More

by einafets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 16, 2023

Brenda Messer Assistant Service Manager, went above and beyond to help my family to get my Granddaughters car ready so she can take it back to school. There were several issues with it and on two differen More

by Belvington41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Aug 18, 2023 -

Southern Hyundai Newport News responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2022

The service department is hard to get a hold of and employees have given contradicting information. More

by lanjancan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Valentin
Dec 12, 2022 -

Southern Hyundai Newport News responded

Thank you for your feedback. Our Service Manager, Derrick Phillips, would like to personally speak with you about your experience. Unfortunately, we are unable to locate contact information based on the username provided. At your earliest convenience, please call Derrick directly at 757.243.2007. Thank you.

December 06, 2022

Derrick was excellent to work with in replacing my Hyundai engine. He worked hard to expedite the repair and communicated with me in a timely manner. More

by Elina
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Southern Hyundai Newport News responded

Hi Elina, we're happy you found our staff to be so supportive during your experience here at Hall Hyundai Newport News. Safe travels!

September 02, 2022

This dealership has always been efficient, courteous and well worth the drive from Williamsburg. Catherine Gordon is absolutely amazing. Her and her team went above and beyond for me with purchasing my new More

by latoyajo91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Chris, Jamelle Strange, Keith McCullers, Catherine Gordon
Sep 06, 2022 -

Southern Hyundai Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 30, 2022

Thanks Chris for your prompt service and quick respond . to the tire issue. Top notch service to all. More

by jdbennett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Southern Hyundai Newport News responded

Hello We hope you continue to choose us for all your automotive needs! Take care! , we're happy you found our staff to be so supportive during your experience here at Hall Hyundai Newport News.

July 07, 2022

Can not keep simple contact information straight. So how can I trust them with my SUV More

by ronnie278
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Southern Hyundai Newport News responded

Ronnie, thank you for your feedback. Our Service Manager, Derrick Phillips, would like the opportunity to discuss your experience with you personally. Unfortunately, we have been unable to locate contact information based off of the username provided. At your convenience, please contact Derrick directly at 757.243.2007. Thank you.

June 13, 2022

I want to take a moment an thank Jeff Moien over in the service department at Hall Hyundai Newport News for going above an beyond to make sure my vehicle was taken care of also Derrick the service manager. More

by Tiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Moien
Jun 15, 2022 -

Southern Hyundai Newport News responded

Hi Tiffany, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 11, 2022

Horrible, unprofessional service. Brenda and Derrick are rude And never return my phone calls or order service for me after two days of me calling them repeatedly and leaving messages More

by Philtharealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 13, 2022 -

Southern Hyundai Newport News responded

Phil, thank you for your feedback. It is our understanding that you’ve recently spoken to our Service Manager, Derrick Phillips, regarding your experience. We appreciate your understanding as we reach out to your extended warranty company. Please do not hesitate to contact Derrick directly at 757.243.2007 if you have any questions throughout this process. Thank you.

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