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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
622 Reviews
Call Service Center (757) 264-9084

622 Reviews of Southern Hyundai Newport News - Service Center

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February 10, 2024

Very polite and helpful. Answered all questions and a pleasure to work with Great job. More

by Linda28
Recommend Dealer
Yes
Employees Worked With
Brenda Messer, Brenda Messer
Report | Print
Feb 10, 2024 -

Linda28 responded

Brenda is a wonderful employee and is alway great to work with and handle all situations.

Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 10, 2024

Very welcoming and attentive to details Loved the hospitality that was provided Would definitely recommend More

by Agianniec
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
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Feb 13, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 09, 2024

Very professional, answered all question in a timely manner, nothing but respect and outstanding service. More

by Blackula3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 09, 2024

This location has great service with complementary coffee in the waiting area that is pretty good quality. More

by DAVID.J.ACEVEDO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 09, 2024

Everyone is kind. My service was done in a timely manner. The gentleman explained everything they did and the associated prices as I was out of my warranty. More

by mrs.haleycooper
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

Good but customer service could improve. Service advisor Jeff is horrible! Jeff is horrible employee More

by Aliyagardner14576
Recommend Dealer
No
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
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February 09, 2024

I arrived at 8:30 checked in by 8:40 and was out at 9:38 It was an hour and that was perfect More

by shagins1
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Feb 13, 2024 -

shagins1 responded

Great

February 09, 2024

Brenda is the best service manager I've ever worked with. She's pretty and smart too. More

by THEBRADYS2
Recommend Dealer
Yes
Employees Worked With
Brenda Messer, Brenda Messer
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 09, 2024

I have been a customer since 2017 with the same car and a little Santa Cruz. Happy and will hang out with you all a while longer. Thanks More

by MOLLYDIANE958
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 08, 2024

Everyone was great! It was easy to get an appointment. The staff was friendly. The work was completed in a timely manner. More

by NWJEBEATON
Recommend Dealer
Yes
Employees Worked With
Chris House
Report | Print
Feb 08, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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