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Southern Ford
Newport News, VA
2,401 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,401 reviews
July 30, 2024
Service is good. Service representatives are hard if not impossible to reach for status on vehicle . Had 7:30 appointment no one showed up until after 8:00. Service representatives are hard if not impossible to reach for status on vehicle . Had 7:30 appointment no one showed up until after 8:00. More
by HUNTER.WALDEN
Verified Customer
July 27, 2024
I want to take this opportunity to say thank you to Jon for providing excellent customer service on July 26, 2024. I therefore highly recommend this Dealer. for providing excellent customer service on July 26, 2024. I therefore highly recommend this Dealer. More
by LOUIS2DEAN
Employees Worked With
July 27, 2024
Service was done well and I'm a timely fashion. Pickup and drop-off was awesome. Pickup and drop-off was awesome. More
by KRAMER.DAVID.E
Employees Worked With
July 26, 2024
Excellent group of folks. ..highly recommended by a lot of my dear ftoends....jon Conway really cares about his customers ..highly recommended by a lot of my dear ftoends....jon Conway really cares about his customers More
by granfranx4
July 26, 2024
Very friendly, timely and courteous. Always keeps me informed of the status of my vehicle. Always keeps me informed of the status of my vehicle. More
by PATRIOTS_FAN
Employees Worked With
July 26, 2024
Stephanie was very receptive upon my arrival, she greeted me on which was a very dreadful rainy day. She explained what services I had scheduled and was extremely helpful me on which was a very dreadful rainy day. She explained what services I had scheduled and was extremely helpful More
by ejack6540
Employees Worked With
July 26, 2024
It was a bit shocking at first about my car, but Stephanie Spangler showed the finest customer service experience. A display of kindness and support. She's a 5 Star✨ Stephanie Spangler showed the finest customer service experience. A display of kindness and support. She's a 5 Star✨ More
by WIN14WW
Employees Worked With
July 26, 2024
The service was Top Notch the first time I got a state inspection and didn't have to pay the customer service was awesome I was greeted with a smile and much respect I love Southern Ford inspection and didn't have to pay the customer service was awesome I was greeted with a smile and much respect I love Southern Ford More
by bigo215
Employees Worked With
July 26, 2024
Stephanie went above and beyond to make sure I was taken care of, including handling my needs after-hours. I also saw her assist other customers who were stressed and worried with great care and kindness. care of, including handling my needs after-hours. I also saw her assist other customers who were stressed and worried with great care and kindness. More
by LIZ34
Employees Worked With
