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Southern Ford
Newport News, VA
1,559 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,559 reviews
June 12, 2024
Efficient, didn't have to wait long, the issue was thoroughly explained. The personal was polite thoroughly explained. The personal was polite More
by Smc
Verified CustomerEmployees Worked With
Helpful June 12, 2024
Very satisfied with the work and the dealership. Pick up for your vehicle makes it so much easier. They also keep you updated with everything. Pick up for your vehicle makes it so much easier. They also keep you updated with everything. More
by THOMASSMITHJR71
Employees Worked With
June 12, 2024
I assume Stacy helped me. Two other associates ignored me as I stood in front of them for several minutes until Stacy (sits on the far right) helped me. Two other associates ignored me as I stood in front of them for several minutes until Stacy (sits on the far right) helped me. More
by Jsisler
Employees Worked With
June 12, 2024
I recently brought my son-in-law‘s new truck in for a scheduled inspection. I was greeted by the nicest young woman who explained everything necessary, guided me where I needed to go to wait, and got to scheduled inspection. I was greeted by the nicest young woman who explained everything necessary, guided me where I needed to go to wait, and got to work immediately. She estimated an hour and 15 minutes wait and a mere 45 minutes later she came to tell me the inspection was over and I was ready to go. This was my first time in this dealership and I must say the service department exceeded my expectations! More
by sfoster
Employees Worked With
June 12, 2024
Jon was customer oriented, pleasant to deal with. Southern was on time and the requested work was completed. Southern was on time and the requested work was completed. More
by bhallen
Employees Worked With
June 12, 2024
Customer service was very good. Alicia Chapman Jones was very nice she also informed me about a program that southern ford is promoting and I told her I was interested if given enou Alicia Chapman Jones was very nice she also informed me about a program that southern ford is promoting and I told her I was interested if given enough time to get money. I told her that I would get with her when I could. Service was wonderful. Thank you for your service. More
by Tanya74williams
Employees Worked With
June 12, 2024
Everyone who I had contact with was very nice and very knowledgeable about anything I asked about! knowledgeable about anything I asked about! More
by sroy40
June 12, 2024
Edwin was very kind and helpful when diagnosing my car issue. He called me to confirm what I would like to have complete based on his suggestions, which was nice to be able to speak and confirm what I nee issue. He called me to confirm what I would like to have complete based on his suggestions, which was nice to be able to speak and confirm what I needed done. When I got to the dealership he very kindly moved my car closer because my hands were full and he didn’t want me to have to walk so far. He was very kind. More
by Alison Tisdel
Employees Worked With
June 12, 2024
While they diagnose the issues and fix them relatively quickly. The i over inflated cost of parts and labor is making it cost prohibitive to continue dealership maintenance. quickly. The i over inflated cost of parts and labor is making it cost prohibitive to continue dealership maintenance. More
by mzolgus
Employees Worked With
