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Southern Ford
Newport News, VA
2,399 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,399 reviews
August 09, 2024
Service department has been great. From the check in to the checkout after vehicle completed I have been very satisfied each time. From the check in to the checkout after vehicle completed I have been very satisfied each time. More
by williamsclydewil
Verified CustomerEmployees Worked With
August 09, 2024
Alicia made my service appointment smooth and customer service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service h service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service here. More
by DHartley7846
Employees Worked With
Other Employees :
SCOTT MIKULEC
August 08, 2024
The dealership was very prompt and thorough. They were also accommodating to my schedule. I’ll definitely be back for future service needs. They were also accommodating to my schedule. I’ll definitely be back for future service needs. More
by MACH6RICK
Employees Worked With
Other Employees :
MAURICE BENSTON
August 08, 2024
Everyone is so helpful, especially Alicia and John. John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very p John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very pleasant, I had a concern about a light that came on in my dash and she was quick to offer a solution to see how we can that taken care of. More
by Megan Jones
August 08, 2024
I so appreciate the opportunity to get an extended warranty that will take care of jobs like this with very little inconvenience and cost! Repair to the transmission and catalytic converter seem to b warranty that will take care of jobs like this with very little inconvenience and cost! Repair to the transmission and catalytic converter seem to be working fine! More
by CHEDDARHED52
August 08, 2024
Eddie and Q are awesome to work with. No issues at all when they are taking care of our fleet. No issues at all when they are taking care of our fleet. More
by GULTOMT
August 08, 2024
Quick service. Comfortable waiting area. Pleasant service coordinator. Service completed appropriately and without push to buy more services. Comfortable waiting area. Pleasant service coordinator. Service completed appropriately and without push to buy more services. More
by Jason
Employees Worked With
August 08, 2024
Outstanding service from the service advisor and technician. We’re very much pleased with the hospitality and service. Our 2018 Navigator is always given back to us with care. Nothing but five star technician. We’re very much pleased with the hospitality and service. Our 2018 Navigator is always given back to us with care. Nothing but five star service at Southern Ford of Newport News. More
by Hillard Deborah and cedric
Employees Worked With
August 08, 2024
Efficient, organized, took their time with the work, and provided quality work. Super friendly staff and great to chat with regarding my service. provided quality work. Super friendly staff and great to chat with regarding my service. More
by zsh
Employees Worked With
August 07, 2024
Service advisor was polite and communicative. My only complaint was I dropped my vehicle off at 9am on a Monday and did not get it back until 330 on Tuesday. My only complaint was I dropped my vehicle off at 9am on a Monday and did not get it back until 330 on Tuesday. More
by NGRANDO7051
Employees Worked With
