Southern Ford

Awesome service job on my 2018 Ford Fusion battery replacement. When I called to get estimate, Stephanie helped with setting appointment and get the best pricing. Alicia was friendly and helpful durin replacement. When I called to get estimate, Stephanie helped with setting appointment and get the best pricing. Alicia was friendly and helpful during my check in and out process. More

I bought a new vehicle and had issues with the key fobs right away. We tried changing the batteries and that did not fix the intermittent responsiveness to the key fob. They kept my vehicle for two busines right away. We tried changing the batteries and that did not fix the intermittent responsiveness to the key fob. They kept my vehicle for two business days and could not get it to recreate the issue. They did reprogram the key fobs and check the antennas. I have had it back for 4 days and I have not had an issue so far. I asked for an email with an itemization of what was done but did not get it, I did get a print out of the work done when I picked up the car but I had to be firm with that request. I was told it would be emailed later but I would not accept that as an answer. The days my key fob did not work were pretty hot days and my car had been sitting in the sun. We have had mild weather all week. Hopefully it is resolved but waiting for another hot day to see for sure. More

The team is always pleasant and willing to help. Maurice is always willing to explain any questions ask with patience and outstanding customer service. Maurice is always willing to explain any questions ask with patience and outstanding customer service. More

Edwin was highly professional and calming during the experience. I liked the technology of being able to chose technology through the web as well. It's convenient and let's me prepare for service. The experience. I liked the technology of being able to chose technology through the web as well. It's convenient and let's me prepare for service. The brake price was good. More

excellent customer service I would keep coming back for service I tell all my friends service I tell all my friends More

Very professional staff as well as customer service. Have been very satisfied with all aspects of your care for my vehicle. Have been very satisfied with all aspects of your care for my vehicle. More

Horrible with communication. Called several times for weeks before I contact some else at the company and then finally John returned my call. Called several times for weeks before I contact some else at the company and then finally John returned my call. More

My experience was great at the service center. My only concern is that when I bought my vehicle I was told I got state inspections and oil changes free for life. The service associate told me it w My only concern is that when I bought my vehicle I was told I got state inspections and oil changes free for life. The service associate told me it wasn’t written up that way but gave it to me anyways. I just hope I don’t have to explain it every time. More

Very efficient and I was in and out in good time. I appreciate the southern way of handling those who bought cars from southern dealerships. I appreciate the southern way of handling those who bought cars from southern dealerships. More

As always, I experienced excellent customer service, and excellent work performed by the service team. excellent work performed by the service team. More