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Southern Ford

Newport News, VA

4.7
2,391 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,391 reviews

August 23, 2024

Great service I absolutely love thier honesty and respect for customers time. Thank you so very much. More

by LETRON.GLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 23, 2024

Great service,staff always great you with a smile. I enjoy not having to wait long for service to be done. More

by jbatten
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 23, 2024

I’m more than happy to give a review but I haven’t received my car yet and it’s been two days so as soon as I get my vehicle, I could upgrade the evaluation. Thank you. More

by BAILEYDESI8
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
4.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

August 23, 2024

Great service! ! Solved any issues with the car, great overall. Will be coming back if needed! More

by yaradelgado1503
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 23, 2024

It was too long for them to rec parts, kept my car two weeks to repair the axle More

by kdat91redrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

"Kdat91redrobin" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 23, 2024

Stephanie Spangler is the absolute BEST! ! Spectacular customer service with a smile. None better than Stephanie! More

by Joshua.Forbes2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 23, 2024

I have purchased several vehicles from this location. The service has always been excellent. The gentleman who sold me my car in December came out and said HELLO ! More

by MATHENAVENNING68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 23, 2024

Stephanie is the reason I continue to do business with the company. She's the best! More

by SHERITA.DICKERSON54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

I never had any problems with customer service or car services. Everything had been great pass four years. More

by KANDKPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

A Great Man, Easy to work with and understanding with what I need. I hope I am able to work with him next time. More

by RKROACH64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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