Southern Ford

Stephanie is great! Always pleasant to work with and the service is very professional. My car is older than most and they keep it running. Always pleasant to work with and the service is very professional. My car is older than most and they keep it running. More

Very good service just takes a little while to get an inspection and oil change done. inspection and oil change done. More

Great service advisors and mechanics which are really the backbone of the industry. Miss the treats in lobby and the rug in service area needs to be cleaned or replaced. Loved the prior loyalty points, and h backbone of the industry. Miss the treats in lobby and the rug in service area needs to be cleaned or replaced. Loved the prior loyalty points, and hope to be reconsidered by management. More

Fast service and very accommodating to the misunderstanding on my appointment time I had set misunderstanding on my appointment time I had set More

Very professional, kept me informed, gave me a thorough history of the maintenance of my vehicle and suggested when I should return for further maintenance. history of the maintenance of my vehicle and suggested when I should return for further maintenance. More

I have always received my appointments in a timely fashion and the service department employees are professional fashion and the service department employees are professional More

Stephanie’s customer service was outstanding and the service performed on my car was very timely. service performed on my car was very timely. More

In general, they serviced the car within 6 days and with only a deductible from me, which is expected. Rooms for improvement: (1) I was without a car for all but the last 24 hours despite the warranty sayi only a deductible from me, which is expected. Rooms for improvement: (1) I was without a car for all but the last 24 hours despite the warranty saying I was due a loaner/rental if the car was to be held overnight. For whatever reasons, the service manager was unable to coordinate the loaner car for over 36 hours after determination had been made that it was justified. I understand "life" gets in the way, I would expect another service agent to fill in when he was unavailable. I rated Edwin a 4, I would rate the Service Department as a whole as 3 because of this lack of backup. (2) The problem with the car was due to engine coolant being leaked/dumped into the cylinders. When I got the car back, the engine coolant tank was very far below "min", it took half a gallon to bring it back above the "min" line on the tank. I think it is reasonable to expect that service on coolant-leak-related problems would include topping off the coolant, as a courtesy if not an actual "finish" of the work done. (3) I have yet to receive any reply on the questions I texted in reply to the SMS I received from Southern Ford (that indicated "text or call this number"). If it is unreliable or difficult to use, that's a ding on the company. If it is easy to use and an oversight, then it is either a ding on Edwin or an indication of over-working the employees. (This is the "Poor" in the question below about "How was the communication".) More

They keep texting about a vehicle I don’t have. I have called to inform this but I am still receiving texts. I am a current customer but about a month ago these texts started about a mustang poss I have called to inform this but I am still receiving texts. I am a current customer but about a month ago these texts started about a mustang possibly sale and service. More

Second visit. This visit was perfect. Communication was clear, service was performed in timely fashion, and Uber shuttle service is fabulous. Very satisfied! This visit was perfect. Communication was clear, service was performed in timely fashion, and Uber shuttle service is fabulous. Very satisfied! More