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Southern Ford
Newport News, VA
2,381 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,381 reviews
September 05, 2024
Thank you so much the service was great and very fast. Same day pick up Same day pick up More
by MOUNAAMARA1992
Verified CustomerEmployees Worked With
September 05, 2024
They r very Considerate and respectful and tokerama vehicle and get me informed on what was going on. So that way, I'd understood everything that was going and delivered my car to me with no problem vehicle and get me informed on what was going on. So that way, I'd understood everything that was going and delivered my car to me with no problem More
by LINDACRAVENS
Employees Worked With
September 04, 2024
Customer service representative was extremely professional and efficient. The mechanic that inspected my car did an amazing job. Thank you. professional and efficient. The mechanic that inspected my car did an amazing job. Thank you. More
by pgraham15
Employees Worked With
September 04, 2024
Dealership is helpful with excellent digital communication and discounts. I really appreciate the genuine care and concern the team seemed to possess for all of the customers in the waiting area communication and discounts. I really appreciate the genuine care and concern the team seemed to possess for all of the customers in the waiting area. More
by GIHITCH
Employees Worked With
September 04, 2024
The personnel in the service department were friendly, efficient, and answered all of my questions completely. efficient, and answered all of my questions completely. More
by Luvmylabx2
Employees Worked With
September 04, 2024
Ms. Spangler takes the time to listen to her customers. She is very knowledgeable about each car that comes in for service. She is always professional and courteous to everyone she comes in contact with. S She is very knowledgeable about each car that comes in for service. She is always professional and courteous to everyone she comes in contact with. She is a great asset to the Southern Group! More
by KENNETH.TAYLOR
Employees Worked With
September 04, 2024
wanted me to upgrade a leaf spring when there was absolutely wrong with them. One of there technicians stripped a bushing bolt out of my truck and they acted like it was nothing. They did however pay absolutely wrong with them. One of there technicians stripped a bushing bolt out of my truck and they acted like it was nothing. They did however pay for a rental car for me. But i had to put it in my name and pay the security deposit. More
by pete jones
Employees Worked With
September 04, 2024
They run an excellent service department and the staff is always very polite and professional always very polite and professional More
by DGRR02
Employees Worked With
September 02, 2024
Trying to make an appointment sucks. Stephanie is awesome and why I keep coming back. Called got a service center said to just show up following up on a visit a week earlier. When I g Stephanie is awesome and why I keep coming back. Called got a service center said to just show up following up on a visit a week earlier. When I got there was told next appointment was 2 weeks out. Then had to move that appointment and voice mail never made it to Ms Spangler. My daughter had an appointment during the same time period. She left a voice mail with no return call. Stephanie never got the voice mails. We have been with her for a long time. Since southern took over getting an appointment sucks!!!! More
by SUFFOLKSCHATZELS
Employees Worked With
