Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Ford
Newport News, VA
2,378 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,378 reviews
October 20, 2024
John Conway is the Best Ford Service Rep I have ever dealt with, and people like him make Southern Ford a Great Dealership! dealt with, and people like him make Southern Ford a Great Dealership! More
by Chuck Williams
Verified CustomerEmployees Worked With
October 19, 2024
I made my reservation online and chose a $79. 99 full synthetic oil change. When I arrived, Edwin proactively informed me that the service was actually $109.99 and did not include all the services 99 full synthetic oil change. When I arrived, Edwin proactively informed me that the service was actually $109.99 and did not include all the services listed online. We then selected a lower-priced alternative. I would have been extremely upset if I had found this out at the end of the process instead of the beginning. Apparently, this is not unusual for Southern Ford and I appreciate Edwin being able to avoid what would have been a bad experience for me and an poor rating for Southern Ford. More
by kfortner
Employees Worked With
October 18, 2024
Great work and excellent customer care. Appreciate the valet service provided by the company. The service manager is very helpful. Appreciate the valet service provided by the company. The service manager is very helpful. More
by Wil9015
Employees Worked With
October 18, 2024
Stephanie was was efficient, professional and courteous. I really appreciated the smooth and timely interaction I really appreciated the smooth and timely interaction More
by zyani
Employees Worked With
October 18, 2024
The service was great with no complaints. The appointment was on time and not a long wait The appointment was on time and not a long wait More
by KGFUTR
Employees Worked With
October 18, 2024
Good costumer service from advisor. Explained my invoice to me very clear along with reminded services from multi-inspection. Explained my invoice to me very clear along with reminded services from multi-inspection. More
by RONALDJUDGE65
Employees Worked With
October 18, 2024
Car seems fixed at this point - good communication - Edwin is a nice guy - seems to care - Edwin is a nice guy - seems to care - More
by Titubfs
Employees Worked With
October 18, 2024
I've had mixed experiences with the service department here. When calling to schedule service, they use an outsourced company in Florida that really doesn't know or understand the dealer. They just have i here. When calling to schedule service, they use an outsourced company in Florida that really doesn't know or understand the dealer. They just have insight to their service departments schedule. When dealing with the service advisors in shop, great experience, no complaints. I've had good work done by their mechanics and I've had bad experiences as well. The last time I had an oil change done, the mechanic obviously didn't wipe their hands as my door handle, door, a pillar liner, and windshield where the sticker went were smeared with dirt and oil. Its a white car and light interior so it was obvious from far away. More
by YoungFoolwithOldManWheels
October 17, 2024
Edwin was very fast, very attentive, and very friendly. I will be a returning customer! I will be a returning customer! More
by SAMANTHALYNN4
Employees Worked With
October 17, 2024
Prompt service, Edwin very helpful. Service was quick and reliable. Oil change and annual inspection less than 2 hours. Service was quick and reliable. Oil change and annual inspection less than 2 hours. More
by richardwahlert
Employees Worked With
