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Southern Ford
Newport News, VA
2,118 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,118 reviews
November 13, 2024
Jon communicated very well. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. More
by TONY.R.PRATA
Verified Customer
November 12, 2024
Stephanie is a wonderful service advisor. Personable, knowledgeable, and knows what is needed and not needed. The dealership has ample waiting rooms and takes care to ensure your visit is pr Personable, knowledgeable, and knows what is needed and not needed. The dealership has ample waiting rooms and takes care to ensure your visit is problem free. I will always come back to Southern Ford and especially to Stephanie. More
by LROB1
Employees Worked With
November 12, 2024
Very happy with the sales, financing and follow responsiveness to follow up questions. Happy happy responsiveness to follow up questions. Happy happy More
by LGGREEN619
Employees Worked With
November 12, 2024
Very professional and kind to the customers. They are very knowledgeable about their job and resourceful. They are very knowledgeable about their job and resourceful. More
by irvinboykin
Employees Worked With
November 12, 2024
After you buy a vehicle, the most important thing to me is the service department . Stephanie has always been amazing and the main reason why I go back time after time . She makes sure she understands e is the service department . Stephanie has always been amazing and the main reason why I go back time after time . She makes sure she understands everything and makes sure it is all addressed . Plus -in addition to being very professional , she is very welcoming and puts me at ease. More
by marycats
Employees Worked With
November 12, 2024
Best service advisor ever! Thank you very much Stephanie for your concern and quick assistance Thank you very much Stephanie for your concern and quick assistance More
by Sarah
Employees Worked With
November 11, 2024
Great experience sales crew very knowledgeable I would definitely recommend your company to other buyers definitely recommend your company to other buyers More
by WHUMPHREY53
Employees Worked With
Other Employees :
Amber
November 11, 2024
Great quailty service and timely completion from the time I checked in to completion of oil change. I checked in to completion of oil change. More
by sherleyj
November 10, 2024
I have always been pleased with the sales and service team. I will bring my business here and recommend others to do the same. team. I will bring my business here and recommend others to do the same. More
by DBRABRAND
November 10, 2024
Like Southern but they need some work on attention to detail and customer first. I booked a simple oil change several days ahead. Took back right away and went to waiting room. Normally about 30min wait. detail and customer first. I booked a simple oil change several days ahead. Took back right away and went to waiting room. Normally about 30min wait. After over an hour I walked out to ask what’s going on and my truck was sitting there. Never told was done, and when I asked if done said yes - no explanation why not told was ready or why so long. when I asked said they had to go to GMC to get oil filter. 1) why wouldn’t parts be checked at time of appointment and ordered id needed 2) need to keep customer informed 3) be empathetic with customers time and at least apologize 1st negative experience with Southern over the years have been an owner - won’t be back to this particular dealership - disappointing More
by SMITHJP23692
Employees Worked With
