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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
2,370 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,370 reviews

October 27, 2024

Received recommendation list which tried to sell me on a replacement cabin filter that is not even an option for my truck. The hood of my truck wasn’t properly latched when I picked it up More

by JONATHAN.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

October 27, 2024

He was very respectful, nice, and professional. He lets us know what we'll need and give us pricing before service More

by NISISHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 27, 2024

Personnel are always polite and concienctious! Service is always timely and the coffee is appreciated!! More

by KEVNTHOMAS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
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Oct 30, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 26, 2024

Southern Ford went above and beyond to understand my issue and resolve poor communications from another garage. More

by minion4Jesus777
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 26, 2024

Awesome communication. Edwin was a pleasure to work with. I did have to adjust appointment as glass company hadn't been scheduled. Regardless, will definitely recommend and More

by Tmartin26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2024

Got my vehicle inspected, oil changed, and tires rotated in under an hour. Representative I spoke with was helpful the entire process. More

by Jpcsanchez07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 25, 2024

Very timely. Didn't have to wait too long for the oil change. Edwin was very courteous and pleasant to work with! More

by hfalkenberg7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

Always so polite and efficient! I am stress free when I bring in my truck, because there’s no hassle and the employees lounge is well stocked with coffee and snacks, tea, water. More

by tyemuhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 25, 2024

Great job very accommodating . Stephanie always very accommodating and customer service impeccable Always a pleasurable experience. More

by Thebear122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 25, 2024

I have always received great service from this dealership! Stephanie, in the Service Department, is always pleasant and accommodating. My only complaint is that Southern Ford no longer sells Li More

by mmaxey55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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