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Southern Ford
Newport News, VA
2,365 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,365 reviews
November 14, 2024
Everything was done well and worth the wait. I’m pleased with the survice and will continue to use Southern Ford. I’m pleased with the survice and will continue to use Southern Ford. More
by Anne Blanton
Verified CustomerEmployees Worked With
November 13, 2024
If you require me to write a certain # of words I probably will not complete your survey in the future. probably will not complete your survey in the future. More
by BARBARASENN
Employees Worked With
November 13, 2024
Great service very reasonable rates. Switched from another Ford dealer.rrrrrrrrrrrrrrrr rrrrrrrrrrr dddddddddd aaaaa v Switched from another Ford dealer.rrrrrrrrrrrrrrrr rrrrrrrrrrr dddddddddd aaaaa v More
by vet
Employees Worked With
November 13, 2024
Warren told me in April 2024 I wpuld need new tires April 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his com 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his comment. But because he told me this coming April and not this past April, apparently now my warranty is void bc my tires are "too worn" where as this past April they weren't worn enough. Every person I deal with at southern tells me a different story of what my warranty covers and every time I go to claim on it, it's not covered, but the time before I was told it would be. So your warranties are personal interpretation and when you go to claim, it never covers anything. I always leave southern extremely frustrated. More
by SJBMADEWITHLOVE
November 13, 2024
Jon communicated very well. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. More
by TONY.R.PRATA
November 12, 2024
Stephanie is a wonderful service advisor. Personable, knowledgeable, and knows what is needed and not needed. The dealership has ample waiting rooms and takes care to ensure your visit is pr Personable, knowledgeable, and knows what is needed and not needed. The dealership has ample waiting rooms and takes care to ensure your visit is problem free. I will always come back to Southern Ford and especially to Stephanie. More
by LROB1
Employees Worked With
November 12, 2024
Very happy with the sales, financing and follow responsiveness to follow up questions. Happy happy responsiveness to follow up questions. Happy happy More
by LGGREEN619
Employees Worked With
November 12, 2024
Very professional and kind to the customers. They are very knowledgeable about their job and resourceful. They are very knowledgeable about their job and resourceful. More
by irvinboykin
Employees Worked With
November 12, 2024
After you buy a vehicle, the most important thing to me is the service department . Stephanie has always been amazing and the main reason why I go back time after time . She makes sure she understands e is the service department . Stephanie has always been amazing and the main reason why I go back time after time . She makes sure she understands everything and makes sure it is all addressed . Plus -in addition to being very professional , she is very welcoming and puts me at ease. More
by marycats
Employees Worked With
November 12, 2024
Best service advisor ever! Thank you very much Stephanie for your concern and quick assistance Thank you very much Stephanie for your concern and quick assistance More
by Sarah
Employees Worked With
