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Southern Ford
Newport News, VA
2,365 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,365 reviews
November 21, 2024
Easy to get a service Appt. , courtesy all the time. Timely and they have my vehicle back on time. , courtesy all the time. Timely and they have my vehicle back on time. More
by David
Verified CustomerEmployees Worked With
November 21, 2024
They do not prioritize appointment times even if you have a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to c a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to call them. When they identified a warranty part for faulty part I had to call them and track down their ordering of the part on my own. Unfortunately since they are in a densely populated area they do not have to attempt to be a good dealer they always have work More
by stijncos
Employees Worked With
November 21, 2024
This is only my second service visit since the dealership change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly after it was replaced. The SYNC screen still does not display an ESN number. I have not yet had a chance to reload my app and check communication with Lincoln Way. More
by donron
Employees Worked With
November 21, 2024
Very rude and not compliant with what needs to be done . damaged my car and would not fix it . damaged my car and would not fix it . More
by demitricbrown
November 21, 2024
Very knowledgeable and courtesy at the reception area. I was given options as to what was going to be done. I was given options as to what was going to be done. More
by aljodaynpt
Employees Worked With
November 19, 2024
I am currently waiting to have two services completed. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. More
by crystal
Employees Worked With
Other Employees :
Maurice I am unaware of his last name, but he is truly a professional. He deserves 5 stars.
November 19, 2024
I was told I could only have my Lincoln service at Cavalier. Very happy knowing I could come to Southern for service on my Corsair....thanks guys! Cavalier. Very happy knowing I could come to Southern for service on my Corsair....thanks guys! More
by SALLEN20
Employees Worked With
November 19, 2024
I think the service was pretty good And they were on time Price a little high But good work Price a little high But good work More
by MeFields1
Employees Worked With
November 18, 2024
Great service, good pricing, and timely service. I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance r I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance recommendations. My appointment was at 8 am and I was out before 12 noon. More
by R.Johnson
Employees Worked With
November 18, 2024
Southern Ford in Newport News, did a great job on my vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. More
by THORNTON.SAM1928
Employees Worked With
