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Southern Ford

Newport News, VA

4.7
2,456 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,456 reviews

November 27, 2017

Happy customer!!! I recently just purchased a 2017 Escape. I am truly happy with my purchase. I definitely ended up with a great vehicle. Thanks to all who assisted me More

by Maygemini.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isa Saunders, Manny Patel, Joseph Jensen, Daniel Carl Nance
Feb 14, 2018 -

Southern Ford responded

Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new 2017 Ford Escape! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.

November 25, 2017

Great service Nelson was very helpful and knowledgeable about the vehicles, and he got me what I was looking for. The finance manager Manny was also helpful and pr More

by Pauly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Patel, Nelson McCann
Feb 16, 2018 -

Southern Ford responded

Good afternoon Pauly. In response to your review, I want to take the time to thank you for praising Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Pauly and be sure to stop by soon!

November 25, 2017

Nelson answered many questions I had within a timely manner. He even suggested I get my vehicle appraised and sold to CarMax so I could get the most for it More

by MARK KEFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson McCann
Feb 16, 2018 -

Southern Ford responded

Hello Mark, Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Nelson McCann and the team! Thank you again for your review.

November 24, 2017

Taylor Keever I came in looking for a cheaper used car, Taylor helped me finding the best car in my price range. Taylor was helpful in answering all my questions, a More

by Ryantfle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor R Keever
Feb 16, 2018 -

Southern Ford responded

Hello, Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Taylor Keever and the team! Thank you again for your review.

November 16, 2017

Brought a new Truck from Nelson Nelson is great! Very knowledgeable and went above and beyond to make sure we got the truck we wanted. Stayed over two nights working with us and neve More

by Adrianl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Oneil Womack, Nelson McCann
Feb 05, 2018 -

Southern Ford responded

Thank you Adrian for taking the time to review us! Hall Ford Lincoln Newport News strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Adrian.

November 15, 2017

Exceptional Service This dealership and its employees have all been extremely helpful when assisting me. They worked together in a quick and friendly atmosphere, and stro More

by Shockwave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember names I'm sorry, Kimberly Lemons
Feb 02, 2018 -

Southern Ford responded

Good Morning! Thank you so much for your kind comments. Hall Ford Lincoln Newport News is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.

November 14, 2017

Smooth Sale person Taylor work hard she tried to meet my needs and I got the truck I wanted color black and space I needed thanks More

by Joc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor R Keever
Feb 12, 2018 -

Southern Ford responded

Hello Joc, Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Taylor Keever and the team! Thank you again for your review.

November 13, 2017

Very Helpful Staff While my daughter was away at school this Ford Dealer took good care of her vehicle. We are lifetime Ford owners and appreciate the kindness and helpf More

by Cori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
Jan 29, 2018 -

Southern Ford responded

Good afternoon Cori! Thank you so much for your kind comments. Hall Ford Lincoln Newport News is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Cori for the highly praised review.

November 13, 2017

Very friendly Taylor was very nice and great costumer service. I would recommend this dealership to anyone. They weren't rushing me to buy but were very helpful and More

by Dog lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor R Keever
Jan 29, 2018 -

Southern Ford responded

Thank you for taking the time to review us! Hall Ford Lincoln Newport News strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

November 07, 2017

Felt like family Nelson was so kind to me. I recently lost my husband and traded in his Explore for an Escape. Taylor called me first and was so nice. Nelson had om More

by Kmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor R Keever, Nelson McCann
Jan 18, 2018 -

Southern Ford responded

Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Taylor Keever and the team! If you should have any further questions or want a little more insight on your Ford, please don’t hesitate contact us! We would love to work with you again soon.

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