Southern Ford

Mr. John Barron was a life saver. I had a bad experience with another dealership, and he kept in touch with me in reference to the vehicle I had been tracking for 2 weeks. Fortunately for me, the person who with another dealership, and he kept in touch with me in reference to the vehicle I had been tracking for 2 weeks. Fortunately for me, the person who was originally buying the vehicle ended up not buying it, so I was able to put a hold on the car and pick it up Memorial Day (I spoke with him the Thursday prior.) When I arrived at the dealership Monday morning ( live in Woodbridge, VA; the dealership is in Newport News...over 2 hour away), several people recognized my name and had paperwork ready for me...and the car was detailed and ready to go (with a sign on the front seat that sead "sold".) The whole process took less that 3 hours (and that includes the 30 minutes I took driving the vehicle around before the sale.) Everyone I worked with was extremely professional and curteous. No one tried to haggle me into anything I didn't want, and they thoroughly explained anything I had questions about. I HIGHLY recommend this dealership to anyone looking to buy a Ford...regardless of where you are in Virginia! More

I stopped in to just look at a vehicle on the lot. I was greeted by Chris in a VERY friendly and professional manner right away. I ensured him not to waste his time with me because I'm not in the market an greeted by Chris in a VERY friendly and professional manner right away. I ensured him not to waste his time with me because I'm not in the market and his reply was, " I can still answer any questions about any vehicle we sell." Most sales people at other dealerships would have just walked away from me as soon as I said that but he spent more than 30 minutes with me, took me inside and showed me things about his products that I knew nothing about. Great Job, Chris!!! More

This was for me, and absolutely wonderful experience. The staff at Hall Ford are truly professional and knowledgable experts. they really went the extra mile to provide me with the vehicle I wanted and made staff at Hall Ford are truly professional and knowledgable experts. they really went the extra mile to provide me with the vehicle I wanted and made sure that that was the vehicle I left with. I will certainly return to Hall Ford and refer all my friends, family, and any one interested in a great buying experience. I have purchased several vehicles in the past and I have never had service like what I experienced today. Kudos to you, the staff at Hall Ford Newport News. More

I bought a new 2003 Expedition from Nat, and loved him and the experience..Whenever I would go in for service, we would chat. With gas prices what they are now, I needed to downsize to an economical car, and the experience..Whenever I would go in for service, we would chat. With gas prices what they are now, I needed to downsize to an economical car, and the experience was great again with Nat. This week I bought a 2012 Focus from him, He is so knowledgeable and friendly. He is my favorite "car guy" and we will always go back to Nat King Colter....love u sweetie, thanks for a great experience in car buying. More

Dave and Cameron at hall really helped me out getting approved for my first auto purchase. They were able to find a lender and really just took care of everything i needed and explained every step of the approved for my first auto purchase. They were able to find a lender and really just took care of everything i needed and explained every step of the way. They were both very understanding of my situation and worked very hard to go above and beyond the call of duty. I honestly HATE the car buying experience and had a bad outlook on auto dealers but Dave and Cameron changed my mind. I would gladly recommend them to family and friends and anyone else who is looking for direct honestly with an auto dealer. Thanks again to Dave and Cameron. More

Great Experience! Chris Cuthbertson was great to work with. He was more than happy to show us every vehicle on the lot in an attempt to find something we could live with. Never tried to sell us somethi with. He was more than happy to show us every vehicle on the lot in an attempt to find something we could live with. Never tried to sell us something we didnt want. I have no complaints what so ever! Thanks Chris fot the great job!!!! More

I went to Hall Ford to purchase my first car. All of the employees were very kind and helpful. They were attentive to my every need and answered every question I had... and I had quite a few. I enjoyed my employees were very kind and helpful. They were attentive to my every need and answered every question I had... and I had quite a few. I enjoyed my interactions with Hall Ford and how quick and easy the purchasing process was. I would definitely considering buying there again. More

Whole experience was enjoyable. Staff was friendly, informative, and the best off all I was not overly pressured to make a purchase. Dealer seemed to display a genuine desire to help my family and I in informative, and the best off all I was not overly pressured to make a purchase. Dealer seemed to display a genuine desire to help my family and I into a vehicle that was best suited for us. My husband and I went shopping for a new bed frame and came home with a new 2011 F-150 Ecoboost!! The financing department and general manager were just as awsome...the whole process of trading in our 2009 GMC Sierra and purchasing the new Ford only took about 3 hours, the shortest trip to buy a vehicle I have ever had!!! They schedualed the enviromental package within the next day and covered our rental car, plus took the time to walk us through how to use the new Sync technology. Overall it was a great experience and I would recommened all to visit Hall Ford in Newport News. More

I had a young man that took the time to bring my truck I had a young man that took the time to bring my truck back out to me and verify what my complaint was. He had followed the W/O and couldn't dupli I had a young man that took the time to bring my truck back out to me and verify what my complaint was. He had followed the W/O and couldn't duplicate the problem. Now many places would just put down could not duplicate on the work order. He came out and asked me to show him what was the problem. I went out and showed him. He was glad to have the information and stated I'm so sorry, I was looking at the front steering gear and didn't know it was the actual steering wheel that made the noise. He then took it back into the shop and tightened the steering wheel up (less than a quarter of a turn) and came back to me to see if I approved and if that had cured the problem. That was all it was and the noise that only occurred during quick turns in a parking area (a click) was gone. I have driven vehicles for 28 years in the military and now as a mechanic and vehicle maintenance instructor teach others how to repair them. I have dealt with many that would have made it out to be me hearing things. I’m sure it was just a minor metal burr on the steering shaft but his extra couple of minutes talking to me probably put him over on the time book for this repair. The thing is, he provided the kind of customer service and little bit extra that will make me talk to my friends about Hall Ford and will keep this old guy getting tired of working on my own cars coming back for more repairs. Someone tell him again thank you, it is the little extra that makes a difference! Trust me, I know how picky customers can be. Pete and Linda Duffy More