Southern Ford

My overall experience with this dealer is great,that is why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. Mark Shepard was very knowledgable, and able to answer all of my questions.I will bring my SUV back any time.Customer service was outstanding.Great job, and keep it up! More

My experience with Hall ford in Newport News was absolutly outstanding...Our sales person Nat was great and very friendly...I am definatly a Hall Ford customer for Life!!!! I bought a 2004 Chevy Tah absolutly outstanding...Our sales person Nat was great and very friendly...I am definatly a Hall Ford customer for Life!!!! I bought a 2004 Chevy Tahoe and we could not be happier with it....We were in and out in no time. More

The last time I went in for service, I was told that my brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did!). However, I was told that I was still in the "yellow" and they would check them again the next time I went in. Your service dept. missed an "opportunity" to sell me something that I would not have questioned. I appreciate the honesty demonstrated by this. My only complaint, and it's a small one, was about the condition of the car when returned to me. It had been snowing so the car was covered in a thin coat of snow. As I pulled out, I noticed that the person who brought up my car had used the windshield wipers to clear the front, but I had poor visibility sides & back. I pulled into a convenience store to clean the rest of the windows. But this isn't a deal breaker for my satisfaction with Hall. More

i gave the rating that i did for the reasons of when i called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it to called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it told what to do when i got the dealership so i wouldnt have to ask around when i got to the dealership the people that i talked with were nice knew what they were doing and handled everything to were i was in and out the dealership with my car in under an hour so it was very help More

Needed annual inspection in a hurry. Honored free inspection policy from Hall Honda. In and out in less than one hour without reservations. Comforable lounge with free coffee and tv. Friendly service inspection policy from Hall Honda. In and out in less than one hour without reservations. Comforable lounge with free coffee and tv. Friendly service, too! Will probably use again. Definitely reccomend. More

never had a problem with the service at Hall. We had our vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that wi vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that will listen to me, I have had vehicles in the past serviced at other places where this did not occur. More

This experience occurred in January 2010. Bottom This experience occurred in January 2010. Bottom line up front: The staff at Hall Ford are true professionals. Specifically; Salesman Mark Stanle This experience occurred in January 2010. Bottom line up front: The staff at Hall Ford are true professionals. Specifically; Salesman Mark Stanley and General Sales Manager Daniel Nance make a great team. I highly recommend that anyone looking for a Ford go there and do business with these gentlemen. If they don't have the vehicle you are looking for in stock, they will find it! Situation: Discovered upon arrival at the Dealership that the vehicle I desired (2010 Escape Limited) was not available - in the color I desired. I was slightly irritated as I had just got off the phone (within the hour) with what turned out to be someone not at the Dealership who stated the vehicle WAS available. Turns out the person at the other end of the phone is probably dealing with online inventories and did not have up to date info. Mark and Daniel were both quite apologetic and immediately offerred to "find" another similar vehicle (known as a Dealer Exchange). Daniel quickly located several vehicles to choose from. Car was ultimately delivered as stated and the deal was sealed. Mark and Daniel made this experience pleasant. It is due to their great attitudes and demeanor that I would not hesitate to return to Hall Ford in Newport News for my next new car purchase! More

I called the day before and was able to bring my car in for its required service. Katie was able to make me an appointment in which I dropped it off early so I could get to work on time. Katie was able to for its required service. Katie was able to make me an appointment in which I dropped it off early so I could get to work on time. Katie was able to get my car in earlier than the appointment time and was able to get it back to me prior to lunch which allowed me to be able to pick up my son from school. I always receive friendly service when I come to Hall Ford and would recommend this dealership to my friends. I love the express service that has been added to the service department. More

I purchased my Ford Exployer at Hall Ford on Jefferson Avenue in Newport News, VA in 2007. From the day I had to visit the Service Department, I was greeted by Lisa Anderson. She is so easy to work with Avenue in Newport News, VA in 2007. From the day I had to visit the Service Department, I was greeted by Lisa Anderson. She is so easy to work with, understanding and always ready to satisfy you. Her attitude is always pleasant and upbeat. More

I purchased my Ford Exployer at Hall Ford on Jefferson Avenue in Newport News, VA in 2006. I was assigned to the Blue Team, From the first day I visited the Service Department, I was greeted by Lisa Ander Avenue in Newport News, VA in 2006. I was assigned to the Blue Team, From the first day I visited the Service Department, I was greeted by Lisa Anderson. She is so easy to work with, understanding and always ready to satisfy you. Her attitude is always pleasant and upbeat. I have enjoyed interracting with Lisa that I have made it a point that will I will not schedule maintenance appointments unless Lisa is there, if she is not there I will wait untill she is available before I bring my Ford in for service. Keep up the Good Work Lisa.... More