Southern Ford

This was my first visit to Hall Ford in Newport News and I was presently surprised. My experience with the crew was great. Jimmie and Chris were so patient with me, especially dealing with my credit situati I was presently surprised. My experience with the crew was great. Jimmie and Chris were so patient with me, especially dealing with my credit situation. They really took the extra step to get me in the vehicle I really wanted. I love that they let me drive the vehicle home to show my husband. Chris and Jimmie did not make me feel pressured into buying a vehicle. The staff at Hall Ford was great, from the salesperson, to financing, even the service department! If I need to buy another vehicle I definately will return. More

I recently bought a car from Hall Automotive. The initial first visit was fine. But when I returned the next day, to follow-up on the car I was interested in, Jimmy House acted like he didn't even k initial first visit was fine. But when I returned the next day, to follow-up on the car I was interested in, Jimmy House acted like he didn't even know me. He lost my phone number twice and didn't even remember to follow-up with me. I really wanted to buy the car. I liked the car. I have great credit. I've held a job for more than 10 years. I was a great candidate. I really liked the car. But he just couldn't get it together. The staff were often times watching television, and paid no attention when I entered the showroom, it was bad. On our second visit, my husband and I made an offer. Jimmy House evidently got amnesia, and couldn't remember anything he originally told us would be included with the car. He told his boss that he never said or made any promises about what would be included in the final offer. We ended up buying it after several rounds of negotiating. When we picked up the car, it hadn't even been detailed or cleaned. Everything was dirty. Oh, and that Target Gift Card they promised just for stopping by - never was produced, even after asking them about it several times. I will NEVER BUY FROM HALL ATUO AGAIN - AND WILL NEVER RECOMMEND THEM TO ANYONE!! Integrity and honesty are key in customer service, and Jimmy House missed the TARGET! More

Larry and the team at Hall Ford in Newport News treated me and my family with the respect that every customer deserves. All my questions were answered in a quick and professional manner. By using the inter me and my family with the respect that every customer deserves. All my questions were answered in a quick and professional manner. By using the internet, I felt no pressure when I arrived at the dealer. This was the first time I actually enjoyed my buying experience. A week later, I brought my truck in for the interior/exterior protection package. Larry made sure everything was going well. I have had some good and horrible experiences when buying vehicles. This is by far the absolute best one! Thanks, PK Bransford More

I started out looking for a used Manual Transmission Pickup ... a lot harder to find that one might think! I "bought" a used Mazda here and ended up deciding it wasn't what I really wanted, and they Pickup ... a lot harder to find that one might think! I "bought" a used Mazda here and ended up deciding it wasn't what I really wanted, and they took it back. No you-signed-papers. No arguments. The only questions I had to answer were those that might help me find what I was really looking for. After shopping a couple dozen other places, I came back and bought my very first new car! She's beautiful! and exactly what I wanted. She's even the color I wanted, but wasn't willing to pay more for :) Honestly, after shopping around ... I confirmed what Jimmy had said at the begining: the price on a new truck is not but a few thousand more than a used one. At any rate, after a little over a month, I'm still very happy with the way things worked out. Totally awesome people. More

Both Mark and Larry were extremely helpful in getting my purchase taken care of. I talked to them several times before making up my mind and they were always available and happy to answer all of my questio purchase taken care of. I talked to them several times before making up my mind and they were always available and happy to answer all of my questions. They let me know as soon as they had any updates on the arrival of my car and when it finally came in they made sure handing over that check was as painless as possible. More

I was very grateful for all the help that Kohly provided while shopping for my "new-to-me" car. He stayed in close contact with me, letting me know all of my options, and was quick to arrange financing when while shopping for my "new-to-me" car. He stayed in close contact with me, letting me know all of my options, and was quick to arrange financing when my personal bank was dragging their feet. Thank you for all of your help!! More

I almost gave up on Hall dealerships, but between Jim I almost gave up on Hall dealerships, but between Jim House and Mark the used car sales manager. I will come back. I wanted a Ford F150 and they del I almost gave up on Hall dealerships, but between Jim House and Mark the used car sales manager. I will come back. I wanted a Ford F150 and they delivered. The one I picked out wasn't the one I got. But the one I have is better then the one I picked out. And I thank them for that. They really know there job. Keep up the good work. More

I have purchased two cars from Hall Ford this year and both of my experiences with them were great. I have been to several dealerships here on the Peninsula and I can say that they (Hall Ford) are by far both of my experiences with them were great. I have been to several dealerships here on the Peninsula and I can say that they (Hall Ford) are by far the best. Purchasing a used automobile in itself can be stressful, but the staff at Hall Ford (especially the MANAGEMENT!) made both of my purchases there enjoyable! When I told them my goals, they helped me to meet them. They did not try and persuade me to make a bad decision, like buying something I could not afford. I am picky, and this can be frusterating for both the buyer and the seller when it comes to USED cars. Both of the cars I bought from them looked brand new! Especially the interiors! They do not play games. No sales gimmics. All of the information you want is printed on the vehicle, including the price! I feel very confident recommending this company to you! Jerry Henson More

Mark was great. The manager was great. They did everything that my husband and I could have asked for, including entertaining my children. Mark was ready understanding and helpful. I would definite everything that my husband and I could have asked for, including entertaining my children. Mark was ready understanding and helpful. I would definitely come back to him again if we stayed in the area. I will be recommending them to others. Thank you! More

I bought a new car from Hall Ford had the most frustrating experience with them - they have been EXTREMELY unhelpful with regard to necessary paperwork (three months after signing I am STILL tryin frustrating experience with them - they have been EXTREMELY unhelpful with regard to necessary paperwork (three months after signing I am STILL trying to get the title from them) and are only interested in the initial quick sale. No customer service or help whatsoever, and plenty of slight of hand and game-playing. If I call with questions I get the run-around from their office staff. I wholly regret purchasing here when there are so many other options. More