Southern Ford

First met by new sales consultant Cathy. She was quick to meet us out in the "New Car" lot. She immediately introduced herself to us and asked what we had come to look for. We were interested in a Ford to meet us out in the "New Car" lot. She immediately introduced herself to us and asked what we had come to look for. We were interested in a Ford Flex. She was quick to let us inside the vehicle to look at the interior and offered us a test drive. Her trainer, Isa Saunders, came out and introduced himself and got us a key to the vehicle with no hassle. They allowed us to take our time in the vehicle without having a consultant ride with us (great so we can discuss the car freely without influence). Upon returning the car, they brought us into the showroom and we explained we had just started looking for a new car. There was no pressure to buying. He did explain Hall's reputation, financing options, and incentives Ford was offering. Would return to these two and Hall Ford without a doubt! More

On a recent visit to Williamsburg Virginia, I had the misfortune to have my vehicle hit by another while checking into our hotel. It was Friday evening June 25th, when the incident occured. While the dam misfortune to have my vehicle hit by another while checking into our hotel. It was Friday evening June 25th, when the incident occured. While the damage was not all that extensive, the rear bumper on my vehicle was ripped partially off requireing immediate attention in order to drive it a long distance. Being from out of state and out of country, I soon realized when checking, that Collision repair shops in the Virginia area were closed on Saturday morning. We found our way to an AAA depot on Saturday morning approx 11:00 am, in Newport News. The gentleman suggested that I take my vehicle to Hall Body shop. Being a Ford dealership and my vehicle a Ford Escape I felt a hopeful relief that things were turning around. We arrived at Halls at 11:40 or so that morning and had the pleasure to speak with Ron Mendenhall, Assistant manager of your Body/Paint shop. Ron had a look at the damage and while the shop was open for estimates only, Ron said not to worry, he would try to get us patched up enough to make the rest of our trip and back to Canada. While we waited in the comfortable air conditioned waiting area, Ron spent appox 20 minutes out in the hot sun to make the temporary repair. My wife and I are very grateful for the wonderful customer service provided by Ron Mendenhall and extend a special Thanks for helping to get us on our way until we could get back to Canada and have the vehicle repaired. Thanks again for the wonderful service. R.Kolbuc More

FOR MY FIRST NEW TRUCK,FOR THE TRUCK OF MY DREAMS, I WENT TO HALL FORD.WITH EVERY QUESTION, AND EVERY EXTRA I OPTED FOR, I FELT LIKE EVERYONE THERE,FROM THE SHOWROOM TO THE SERVICE CENTER,WENT THE EXTRA MILE TO HALL FORD.WITH EVERY QUESTION, AND EVERY EXTRA I OPTED FOR, I FELT LIKE EVERYONE THERE,FROM THE SHOWROOM TO THE SERVICE CENTER,WENT THE EXTRA MILE TO MAKE SURE THAT MY DREAM WAS MADE REALITY. THIS WAS ACCOMPLISHED WITH MY SCHEDUAL IN MIND...NOT THEIRS. I AM GLAD TO BE A PART OF THE HALL FAMILY. More

We were so pleased with Hall Automotive and Kohly's professionalism and kindness. He found our family a lovely 2004 Ford truck that fit our needs perfectly. Kohly went out of his way to make us a secon professionalism and kindness. He found our family a lovely 2004 Ford truck that fit our needs perfectly. Kohly went out of his way to make us a second key when we asked for one and was a delight to work with. I highly reccomend Greg "Kohly" to anyone looking for a fantastic used car dealer More

I had my 2008 Edge services at Hall Ford this week. I am always impressed with their service and attitude towards the end user. During my service this week, I noticed a new Genuine Parts & Service sheet at always impressed with their service and attitude towards the end user. During my service this week, I noticed a new Genuine Parts & Service sheet attached to my invoice. I was very impressed with the sheet's layout, ease to follow and especially the information on the back of the sheet (disc brake & suspension). The information gave me a better understand of the language and location of these items. Once again, it is nice to see you take the time to provide this information. Sincerely, William Handy More

My husband and I were looking for a used car to purchase for our daughter-in-law who lives in another state. We needed it quickly. Greg was very friendly and worked with us to find the vehicle needed and for our daughter-in-law who lives in another state. We needed it quickly. Greg was very friendly and worked with us to find the vehicle needed and to process the purchase in the most prompt manner possible. No one really likes car shopping so we were delighted by the whole experience. More

Hall Ford was VERY responsive to internet contact (phone call within 10 minutes, excellent follow-up). Larry of internet sales was very friendly & knowledgable; NOT high-pressure. Larry was also reassuring call within 10 minutes, excellent follow-up). Larry of internet sales was very friendly & knowledgable; NOT high-pressure. Larry was also reassuring, and explained the entire buying process to me ahead of time. Kyle (finance): Kyle is a "car guy" that I really connected with; he's not like most dealer finance guys I've encountered in the past with their gold rings and chains. Best of all, both Larry & Kyle were respectful of me & my time. There was some difficulty in the dealer-exchange for my car (from another state) which delayed delivery a day or two, but the sales manager (Dan) stayed in touch with me well regarding what was happening and kept me updated. I've recommended improving the D-X process to better document exchange terms & conditions so that if one person is out sick or on travel on a Monday the whole deal that was made on Saturday afternoon with that person doesn't have to be renegotiated. Upon delivery the new car lacked the required VA state front license plate bracket (which Larry aranged for the service dept to install after I got there) & had some dirt scuffs on the dashboard that should not have been there but was otherwise very clean. Larry patiently showed me how key features on my car worked, set up my bluetooth, and otherwise modified his normal delivery routine to get me on my way quickly (there were thunderstorms approaching). These are nits and overall I was very pleased with my buying experience. I am the type of person that is not trusting of new car dealerships, but Hall Ford provided an environment & buying experience in which I felt relaxed. More

Mr. Colter was very understanding and patience with me. He was willing to visit other Hall Delerships or have each vehicle that I wanted to test drive transfered to Hall Ford so I could physically see it a He was willing to visit other Hall Delerships or have each vehicle that I wanted to test drive transfered to Hall Ford so I could physically see it and drive it. My final selection was 2005 Isuzu Ascender that a previous customer had traded in over the weekend. I came in on Monday March 8, 2010 with another SUV in mind and the used car manager Mark McLeod told me about the Ascender. He informed that it had low miles and then suggested I take a look at it. I was so excited when I saw it that I immediately knew I wanted to purchase it. I called my father and told him that I have found my next vehicle. Later that same day Mr. Colter, my father, and I took it for a test drive. It needed a new radio/cd player and a few minor repairs, but other than that it was well taken care. Mr. Mcleod and Mr. Colter made sure all repairs were perform and a new factory radio was installed. Mr. Womack made the financing portion of the transaction very enjoyable. Mr. Womack made sure I understood every section of the financial forms and explained each portion of the warrenty. On March 10, 2010 I drove off the lot with my new preown vehicle. Overall I was very very pleased with the service I received and contiune to receive from Hall Ford and their staff. Sincerely,Michelle Debreaux More

As single female walking into a car lot can seem very As single female walking into a car lot can seem very intimidating. I was preparing to deal with inpatient push over bossy men. I must say, Expect t As single female walking into a car lot can seem very intimidating. I was preparing to deal with inpatient push over bossy men. I must say, Expect the unexpected Exceptional customer service. Mark Mcleod, Cameron Womack, and Gus all worked with me to place me in my number one choice . I would like to personally thank them for assisting me. They all showed the willingness to help. Very patient with me as well. My overall experience was awesome. All of the salesman at Hall Ford greeted me with a smile and made me feel comfortable working with them. Word of mouth is the best advertisement an I will share my wonderful experience with everyone. More

I had a rocky start with an internet manager Crystal Crockett. I admit that my first impression/experience was not a good one . However, the used car manager Mr.McCloud was very personable and I came Crockett. I admit that my first impression/experience was not a good one . However, the used car manager Mr.McCloud was very personable and I came and testdrove anyway. Mr. Jimmy House greeted me on the lot and was polite and professional. I also appreciated the fact that he let me test drive alone--sharing the ride with a stranger is always so uncomfortable. After a few days Hall/Mr. McCloud worked out a great deal for me. I appreciate the patience and professionalism that was shown after my initial bad encounter. I am very pleased with product I got and the amenities that go along therewith. Mr. House was very efficient and courteous throughout my transaction--a seasoned veteran of the car business to say the least. Synopsis--one bad apple really doesn't spoil the whole bunch--there are some GREAT folks over at the Ford lot--I would highly recommend their services. More