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Southern Ford

Newport News, VA

4.7
2,211 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,211 reviews

August 05, 2015

Great People I work with Mr. Stegall, whom I found to be very professional, accommodating, knowledgeable of the vehicle. Through his untiring effort we were able t More

by pouchdog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Steagall
Aug 05, 2015 -

Southern Ford responded

Thank you for your positive response pouchdog1. We appreciate your feedback and will be sure to share your encouraging thoughts with Mr. Stegall! If you should have any further questions or want a little more insight on your new vehicle, please do not hesitate to contact us. We would love to work with you again soon!

August 03, 2015

Puchase with obstacles My 21 year old son just started his new job and could obtain financing for a new car through his bank. Hall Automotive Ford in Newport News correcte More

by AndreaF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Steagall
Aug 04, 2015 -

Southern Ford responded

Good morning AndreaF. Hall Ford Lincoln Newport News is delighted to hear that your son's car buying experience was a memorable one! We are also pleased that Lee was able to assist him with his new vehicle purchase. As he settles in to his new car, please do not have him hesitate to stop by for a regular checkup! Thank you again AndreaF for the highly praised review and we hope your son enjoys his new car.

July 30, 2015

F350 King Ranch I had a great buying experience. The guys there were very helpful and I got an extremely fair deal. I'm very please. Customer service was great whic More

by Jerrod011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Pelczarski , Travis Owens
Jul 30, 2015 -

Southern Ford responded

Hi Jerrod011 - Hall Ford Lincoln Newport News would like to congratulate you on your new Ford F-350 King Ranch! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Ford as you settle in, please don’t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

June 01, 2015

great to deal with!!! I saw a nissan juke on a website and called the dealership,they let me test drive the juke and they let me take it home to let my husband drive it.I b More

by diamonddeb63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCleod Glen Dixon, Gus Griffin
Jun 01, 2015 -

Southern Ford responded

diamonddeb63, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your husband enjoy your Nissan Juke! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again diamonddeb63 and have a great day. www.facebook.com/HallFordLincolnNewportNews

April 01, 2015

Transmission Awesome, Awesome, Awesome...oh did I mention awesome! Patrick Housden is the representative I'm talking about. I came in on a Monday with fear that so More

by psalm212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Moore
Apr 02, 2015 -

Southern Ford responded

Hi psalm212. We are glad to hear that you were happy with Patrick's service - that kind of feedback can go a long way. Hall Ford Lincoln Newport News appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, psalm212.

March 23, 2015

Customers for life I went to another Dealership first and they said it would be a 20 minute wait to even talk to a salesperson, so we got on the list and started walki More

by BigSauceMan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie House
Mar 24, 2015 -

Southern Ford responded

Hello BigSauceMan, Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jimmy House and the team! Thank you again for your review

February 26, 2015

Worth Driving to the Peninsula I did a lot of my own research before buying, and these folks did not try to pressure me into buying their inventory. They went and retrieved the car More

by Bidmaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCleod; Steve Fillmore; James Crider
Feb 26, 2015 -

Southern Ford responded

Greetings Birdmaron! Thank you for stopping by Hall Ford Lincoln Newport News. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

February 24, 2015

Patrick Houdsen - Service Advisor I currently own three fords: 2011 Escape, 2013 Mustang, 2014 Escape: The entire reason I ever purchase a car from a particular dealership is becaus More

by kearnsonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Houdsen
Feb 25, 2015 -

Southern Ford responded

Hello! Hall Ford Lincoln Newport News would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Patrick and the team! Thank you again for your review.

February 20, 2015

Poor experience with their service department Took my 02 E-150 in for a oil change, transmission fluid change and state inspection and ended up with estimates approaching $1300 for work -- half o More

by RejoiceJoyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Shepard
Feb 25, 2015 -

Southern Ford responded

We are sorry you are not happy with your experience with us. To address your concerns: your left side ball joints were extremely loose and never would have passed inspection. We informed you that in order to pass inspection the left ball joints had to be replaced, and if you replaced the right ball joints as well the grinding noise you were concerned about would stop. We absolutely did bleed the brakes after we completed the brake work. We also explained to you that due to the excessive rust and the fact that the vehicle was a farm truck that had just been sitting for several months that you would likely continue to have issues. We were aware that you were concerned about the cost which is why we completed the repairs below warranty cost and gave you a discount of $177.72. We feel we went above and beyond to give you the repairs that you needed at a cost you could afford. Thank you, Mark Sands, General Manager, Hall Ford

February 01, 2015

Awesome experience I was looking for my dream truck and decided to stop by Hall Ford and I definitely made the right decision. I was met by Steve Fillmore who was an out More

by Corey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fillmore
Feb 02, 2015 -

Southern Ford responded

Hall Ford Lincoln Newport News appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new truck for a checkup! Thank you again, Corey, for the highly praised feedback.

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