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Southern Ford
Newport News, VA
2,482 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,482 reviews
April 04, 2020
Mike Lewis was absolutely professional, courteous, and just plain great! Would recommend the dealership to all I come in contact with. Much thanks and continue providing the superb service. just plain great! Would recommend the dealership to all I come in contact with. Much thanks and continue providing the superb service. More
by Lonnie Correll
Employees Worked With
Mike Lewis 5 stars!
March 31, 2020
William Rodgers Phenomenal service. Just wish they offer military discount for service members since this is a huge military community and courtesy car washes for Ford vehicles like they do Lincoln automobi military discount for service members since this is a huge military community and courtesy car washes for Ford vehicles like they do Lincoln automobiles. More
by cms6706
Employees Worked With
Stephanie Spangler, James Paulhamus, Joseph Wilson Jr, Steve Cook, Lisha Cardwell, Ted Desantis, Helena Miller, Ciara Woods, William Rodgers
March 28, 2020
William Rodgers provided great service for my 11 Ford Fusion. I will be sure to go back there when I need service performed on my vehicle. Fusion. I will be sure to go back there when I need service performed on my vehicle. More
by davidmccarthy872
Employees Worked With
William Rodgers
March 25, 2020
worst experience ever Brought my car in for several issues. Was called within 2 hours of it being their. I was told that to find the issue they would have to do 270 worth Brought my car in for several issues. Was called within 2 hours of it being their. I was told that to find the issue they would have to do 270 worth of work before they could diagnose the issue. They ignored the other issues i was having. When i told them not to touch my car and i would come pick it up i was told that was the going rate for this. When i went to pick up my car they tried to charge me $90 dollar for "diagnosing the issue" of which they didn't do. To add to this i was never told about this fee or asked to authorize it. After fighting for not having to pay it i was finally given my car back. Worst experience at a service center i have ever had. More
by ajacks
Employees Worked With
William Rodgers
March 23, 2020
The staff was professional and proficient. A seamless process. Will recommend it to family and friends. Steve Cooke let me know what the techs had found. process. Will recommend it to family and friends. Steve Cooke let me know what the techs had found. More
by Mcgheestanley
Employees Worked With
Steve Cook
March 21, 2020
Service manager Stephanie is the best glad to have her back. Very helpful and very thoughtful suggest things that I needed done. Helped out looking for my account number. back. Very helpful and very thoughtful suggest things that I needed done. Helped out looking for my account number. More
by ftirado
Employees Worked With
Stephanie Spangler
March 18, 2020
Visited the service department. Mr. Rodgers assisted me. He was very professional and articulate in communicating the process. Aost welcoming change in dealing with dealerships. He was very professional and articulate in communicating the process. Aost welcoming change in dealing with dealerships. More
by lac39180
Employees Worked With
Josh Cobb, Cameron Oneil Womack, Steve Cook, William Rodgers
March 17, 2020
Stephanie, the service consultant, was great! She was friendly and very helpful. The service was done on time and efficiently. The shuttle gentleman was great as well. friendly and very helpful. The service was done on time and efficiently. The shuttle gentleman was great as well. More
by jrarango
Employees Worked With
Stephanie Spangler, Ciara Woods
March 16, 2020
Steve, my Technician, was so knowledgeable and professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there More
by Robin
Employees Worked With
Steve Cook
