Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Ford
Newport News, VA
2,805 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,805 reviews
Verified Customer
November 04, 2025
???? to “ How would you rate Ms. Alicia. I work with her occasionally and each time I work with her its a 10/10? (5=excellent 4=good 3=average 2=fair 1=poor) ” occasionally and each time I work with her its a 10/10? (5=excellent 4=good 3=average 2=fair 1=poor) ” More
by kd.san7604
Employees Worked With
Ms. Alicia. I work with her occasionally and each time I work with her its a 10/10
November 04, 2025
Easy to schedule. Great service and consult by Kevin. Work accomplished in an efficient manner at reasonable cost. Definitely will continue services with Southern Ford Great service and consult by Kevin. Work accomplished in an efficient manner at reasonable cost. Definitely will continue services with Southern Ford in Newport News. More
by JKLANGE89
November 04, 2025
The service was excellent and they kept me well informed on everything that was going on with my vehicle. on everything that was going on with my vehicle. More
by marcuschafen1
Employees Worked With
November 04, 2025
The process was seamless and professional with excellent service. Alicia provides consistent high quality service and she's the reason I keep coming back. service. Alicia provides consistent high quality service and she's the reason I keep coming back. More
by pensadoalejandro
Employees Worked With
Alicia Chapman
November 03, 2025
It could be great if they give the customers feedback or updates on their vehicle service. Also, answer their phones... we tried several times updates on their vehicle service. Also, answer their phones... we tried several times More
by tagubafamily
November 01, 2025
Service was good I had no issues as of yet just waiting to see if the service fixed the problem to see if the service fixed the problem More
by MONILILBITBRAXTON
Employees Worked With
November 01, 2025
The team always greets me with a smile and takes great care of me and my vehicles. I have trusted this team for over 15 years and even with an ownership change they have never let me down. care of me and my vehicles. I have trusted this team for over 15 years and even with an ownership change they have never let me down. More
by kmcguffee
November 01, 2025
As always I feel like a VIP when I visit your service center. Stephanie is always on top of what I need to get done and makes sensible recommendations to maximize my time. center. Stephanie is always on top of what I need to get done and makes sensible recommendations to maximize my time. More
by E1TOCDR
November 01, 2025
Everything went smoothly. Stephanie arranged for transportation, saving me and my wife time and money. All in all a very pleasant experience. My HAT'S off to the people at Sou Stephanie arranged for transportation, saving me and my wife time and money. All in all a very pleasant experience. My HAT'S off to the people at Southern Ford's service department. More
by kanemr
