Southern Ford

I went to Hall Ford to purchase my first car. All of the employees were very kind and helpful. They were attentive to my every need and answered every question I had... and I had quite a few. I enjoyed my employees were very kind and helpful. They were attentive to my every need and answered every question I had... and I had quite a few. I enjoyed my interactions with Hall Ford and how quick and easy the purchasing process was. I would definitely considering buying there again. More

Whole experience was enjoyable. Staff was friendly, informative, and the best off all I was not overly pressured to make a purchase. Dealer seemed to display a genuine desire to help my family and I in informative, and the best off all I was not overly pressured to make a purchase. Dealer seemed to display a genuine desire to help my family and I into a vehicle that was best suited for us. My husband and I went shopping for a new bed frame and came home with a new 2011 F-150 Ecoboost!! The financing department and general manager were just as awsome...the whole process of trading in our 2009 GMC Sierra and purchasing the new Ford only took about 3 hours, the shortest trip to buy a vehicle I have ever had!!! They schedualed the enviromental package within the next day and covered our rental car, plus took the time to walk us through how to use the new Sync technology. Overall it was a great experience and I would recommened all to visit Hall Ford in Newport News. More

I had a young man that took the time to bring my truck I had a young man that took the time to bring my truck back out to me and verify what my complaint was. He had followed the W/O and couldn't dupli I had a young man that took the time to bring my truck back out to me and verify what my complaint was. He had followed the W/O and couldn't duplicate the problem. Now many places would just put down could not duplicate on the work order. He came out and asked me to show him what was the problem. I went out and showed him. He was glad to have the information and stated I'm so sorry, I was looking at the front steering gear and didn't know it was the actual steering wheel that made the noise. He then took it back into the shop and tightened the steering wheel up (less than a quarter of a turn) and came back to me to see if I approved and if that had cured the problem. That was all it was and the noise that only occurred during quick turns in a parking area (a click) was gone. I have driven vehicles for 28 years in the military and now as a mechanic and vehicle maintenance instructor teach others how to repair them. I have dealt with many that would have made it out to be me hearing things. I’m sure it was just a minor metal burr on the steering shaft but his extra couple of minutes talking to me probably put him over on the time book for this repair. The thing is, he provided the kind of customer service and little bit extra that will make me talk to my friends about Hall Ford and will keep this old guy getting tired of working on my own cars coming back for more repairs. Someone tell him again thank you, it is the little extra that makes a difference! Trust me, I know how picky customers can be. Pete and Linda Duffy More

Preferred to use the nearest Ford dealer but Hall had no inventory of the Focus model I was seeking. John procured the car I wanted so I could drive it without asking for deposit. All the sales people were inventory of the Focus model I was seeking. John procured the car I wanted so I could drive it without asking for deposit. All the sales people were very helpful even after learning I was purchasing through the X plan. More

Chris made our trip painless and effortless. He took the time to make sure that we drove what ever vehicle we wanted to try to help us make our decision. He worked with us for over 6 hours and he went abov time to make sure that we drove what ever vehicle we wanted to try to help us make our decision. He worked with us for over 6 hours and he went above and beyond to make this a wonderful experience. We will recommend Chris to all of our friends and families. Thank you for you attention to detail.! More

I bought a car from this dealership about 4 years ago. The staff in the sales and service buildings were so friendly and helpful that I drove back from Panama City, Florida to purchase another car from he The staff in the sales and service buildings were so friendly and helpful that I drove back from Panama City, Florida to purchase another car from here. I told the staff what I wanted and what I could pay and both Mark McLeod and Mark Stanley did everything they could and got me an excellent car. The car is in my price range and I did not have to settle for anything less! I purchased the 2005 Ford 500 and am more then happy with it. Everyone in the Hall Ford family was very friendly as I walked through doing paperwork and getting everything situated. Everyone was smiling and were extremely helpful. I couldn't have asked for a better sales staff!!! Thank you so much. More

Dealer personnel were all very professional while remaining very personable and friendly. Greg remained helpful even after the closing of the sale. I never felt "hustled" or pressured. Greg was ver remaining very personable and friendly. Greg remained helpful even after the closing of the sale. I never felt "hustled" or pressured. Greg was very patient and thorough in explaining the many features of the vehicles I looked at. He sometimes included comments about why some people didn't like certain features, which helped establish a feeling of forthrightness and honesty. More

After graduating from Clemson University I went to a Toyota dealership in South Carolina and bought a new Tacoma. I didn't have the best purchasing experience and wasn't completely satisfied with my tru Toyota dealership in South Carolina and bought a new Tacoma. I didn't have the best purchasing experience and wasn't completely satisfied with my truck's performance. When I went to look for a new truck a few friends recommended I look at Ford. First I went to Williamsburg Ford but once again didn't have the best experience. However; when I came to Hall Ford, Ezekiel greeted my friend and I with a smile and was more than helpful when showing us new trucks. I was very disappointed when it didn't appear you had the exact truck that I wanted (4x4 with the Ecoboost engine) but Ezekiel left momentarily to return with the great news that one had been delivered that morning and was parked on the opposite side of the lot. After I made the decision to purchase I went inside and was introduced to John Barron. When I began talking to him I found that he was just as friendly and helpful as Ezekiel. They not only helped me to find my great new truck but also helped me to get the most for the truck I was selling. Overall I believe that you have a great staff there and I hope that the rest of your staff is as friendly and helpful as Ezekiel and John were for me. I love my new truck and tell everyone of the great experience I had at Hall Ford when I get compliments on it. Please let me know if you have any additional questions. More

IN THE PAST I HAVE BROUGHT SIX CARS AT HALL FORD. I HAVE ALWAYS A GREAT SERVICE SO I COME BACK AGAIN TO BUY A NEW FORD EXPLOR. MR. KOHLY TOOK OUTSTANDING CARE OF US. EVERYONE WAS VERY HELPFUL. OVERALL A GRE ALWAYS A GREAT SERVICE SO I COME BACK AGAIN TO BUY A NEW FORD EXPLOR. MR. KOHLY TOOK OUTSTANDING CARE OF US. EVERYONE WAS VERY HELPFUL. OVERALL A GREAT EXPERIENCE AND I WOULD RECOMMEND HALL FORD TO ANYONE LOOKING TO PURCHASE A NEW CAR More