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Southern Ford

Newport News, VA

4.7
2,217 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,217 reviews

November 07, 2017

Felt like family Nelson was so kind to me. I recently lost my husband and traded in his Explore for an Escape. Taylor called me first and was so nice. Nelson had om More

by Kmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor R Keever, Nelson McCann
Jan 18, 2018 -

Southern Ford responded

Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Taylor Keever and the team! If you should have any further questions or want a little more insight on your Ford, please don’t hesitate contact us! We would love to work with you again soon.

October 29, 2017

Nelson is the man I walked in not to sure what I wanted and kind of in fear but that I would get ripped of or be pressured into buying something with a high interest ra More

by Gusbus96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson McCann
Dec 27, 2017 -

Southern Ford responded

Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Hall Ford Lincoln Newport News and we will make sure to share these kind words with Nelson and our team! Let us know if you need anything in the future, and thanks again!

October 22, 2017

Nelson is a great salesman!! He got us the 2016 Lincoln Navigator that we wanted & at the price we requested!! No issues whatsoever!!! Everyone was very kind & supportive. I’d re More

by AJHubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Gary, Nelson McCann
Dec 12, 2017 -

Southern Ford responded

Hall Ford Lincoln Newport News is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2016 Lincoln Navigator. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

October 22, 2017

Awesome experience! Nelson is a top of the line salesman! He bent over backwards to deliver our Expedition to us! He was even willing to deliver our car to us a second ti More

by Mindy Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson McCann
Dec 12, 2017 -

Southern Ford responded

Mindy - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Hall Ford Lincoln Newport News.

October 21, 2017

Excited Found me an SUV with a lot more own it than I had expected. Done everything through my phone. Whatmore could you ask for than having the car delivered More

by Boysrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson McCann
Dec 06, 2017 -

Southern Ford responded

Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Hall Ford Lincoln Newport News.

September 29, 2017

Looking for a car to buy I find Hall very easy to work with and responsive to my needs. My salesman Henry Copeland went above and beyond to help me - not only with promptly re More

by Cubs Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Copeland V
Oct 20, 2017 -

Southern Ford responded

Thank you for your complimentary feedback of Hall Ford Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

September 26, 2017

Excellent service advisor While driving our SUV last week, we had to pull off road due to a broken belt. Called USAA for a tow then we called Hall Ford. We were able to get i More

by Chewhitey1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gaye Anderson
Oct 18, 2017 -

Southern Ford responded

Good morning! Thank you so much for your kind comments. Hall Ford Lincoln Newport News is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.

September 23, 2017

Great experience!!! From the moment Taylor came out she was friendly professional knew what she was doing and I got a great deal I'm very happy with my car More

by Donna Aguirre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee R Steagall, Taylor R Keever, Melissa Gary, Jason M Kassman
Oct 18, 2017 -

Southern Ford responded

Good afternoon Donna. In response to your review, I want to take the time to thank you for praising our dealership. Hall Ford Lincoln Newport News works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Donna and have a great day!

September 21, 2017

Great sales person Taylor was professional and very informational throughout my buying process. She has kept in contact since my purchase, making sure I'm happy with my More

by Sbk2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor R Keever
Oct 17, 2017 -

Southern Ford responded

Thank you for your complimentary feedback of Hall Ford Lincoln Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

September 20, 2017

Great Salesman, very nice, honest and thorough! All of the options from new to used cars, Henry covered in detail. I felt very educated about my purchase & love my new ride, especially my low paym More

by Ashley W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Copeland V
Oct 16, 2017 -

Southern Ford responded

Greetings Ashley! Thank you for stopping by Hall Ford Lincoln Newport News. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

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