Southern Ford

Poor experience with their service department Took my 02 E-150 in for a oil change, transmission fluid change and state inspection and ended up with estimates approaching $1300 for work -- half o Took my 02 E-150 in for a oil change, transmission fluid change and state inspection and ended up with estimates approaching $1300 for work -- half of which was not needed (as confirmed by two other repair facilities block away). State inspection -- Hall said I needed upper and lower ball joints on both the passenger and driver side (4 total ball joints -over $1000 worth of repairs) to pass inspection (ball joints are part of the state inspection) but separately charged me a $69 "diagnostic fee". Subsequent inspection by BOTH BL on Jefferson Ave and Firestone on Ft Eustis both confirmed that only (1) one ball joint was actually bad. Hall wanted to charge me $179 for a front end alignment after the ball joint replacement --- BL and Firestone would do the same work for between $79-$109. Oil Change --- (you're gonna love this) Hall charged me for seven (7) quarts of 5W-20W oil when my vehicle's engine has a capacity including the oil filter of just six quarts --- this is just cheap nickle and dime stuff and coming from a dealership of its size, laughable (and borderline criminal) Caution regarding Hall Ford / Lincoln --- they will sell you work you don't actually need as evidenced by my experience with them today. Avoid this dealership. More

Awesome experience I was looking for my dream truck and decided to stop by Hall Ford and I definitely made the right decision. I was met by Steve Fillmore who was an out I was looking for my dream truck and decided to stop by Hall Ford and I definitely made the right decision. I was met by Steve Fillmore who was an outstanding representative. Right away, and the most important part of buying a new vehicle, I did not feel pressured into buying anything. I told him what I wanted and right away he cut to the chase and told me what he could get me. Needless to say I walked out of Hall a couple days later with exactly what I came in to get. More

Outstanding Experience! I was looking for a new (2015) Ford Taurus. I had a few stipulations walking into Hall Ford that I was hoping they would meet. Right off the bat I w I was looking for a new (2015) Ford Taurus. I had a few stipulations walking into Hall Ford that I was hoping they would meet. Right off the bat I was greeted by Steve Fillmore and told him what I was in the market for. He went into the lot and showed me the absolute perfect car! At no time did I feel pressured and he did a great job answering any questions that I had. I felt very comfortable with Steve and everyone else at Hall Ford and they made the car buying experience hassle-free and fun! Hall Ford has a true superstar on their hands with Steve and I know where I'm going the next time I'm in the market for a new vehicle. More

Great Service Department and Team! Robin did it again! She is terrific! THANK YOU for employing such a capable, amazing, intelligent woman in your service department! By way of bac Robin did it again! She is terrific! THANK YOU for employing such a capable, amazing, intelligent woman in your service department! By way of background, I bought and had serviced from you two Lincoln MKX’s that I absolutely LOVED! Sadly for me, I drive from Norfolk to Newport News and Williamsburg EVERY DAY and so I finally made the difficult decision to purchase a more fuel-efficient vehicle…from you of course thanks to Robin, the Green Team and your amazing service department. I feel 100% comfortable with what Robin is telling me and trust her judgment implicitly. I bought a Ford C-Max and while I love it, it certainly isn’t as luxurious as the Lincoln’s. Last week I was able to get an appointment the VERY NEXT DAY for some recalls that needed attention on my C-max. When a part wasn’t available until the next day, Robin kindly asked if she could keep the car overnight and did I have a way home (she knows I live on the other side of the water). When I stated I wasn’t sure about getting a ride home, she stated she thought she may have a loaner and called me back promptly to state she did. So, your nice shuttle driver Ted picked me up and Robin had ready for me a beautiful Lincoln MKS. I drove It home and truly felt like a princess! I hated to return it and Robin stated you had many Lincolns in your showroom…I promised her – and now you – that if/when I will be purchasing a new car (probably fuel efficient again, yet I hope to retire someday and drive a luxury Lincoln again), Hall Automotive will be the ONLY place I will go! I have never written a “thank you” note to a dealership before, yet I had to THANK and COMMEND you again for employing such caring people like Robin, and running a terrific business. You have my business….always. Janet V. Green More

Very pleasant experience buying our first car! We love our new beautiful car! Mike was very helpful, honest and took a great care of us as well as the entire staff! Great place to buy a car!!! Defi We love our new beautiful car! Mike was very helpful, honest and took a great care of us as well as the entire staff! Great place to buy a car!!! Definitely recommending! More

buying a new car experience I went to Hall Automotive to buy my 2015 Ford Escape because my husband I liked Nicholas Welling's personality. He made us feel comfortable. I went to Hall Automotive to buy my 2015 Ford Escape because my husband I liked Nicholas Welling's personality. He made us feel comfortable. More

Seamless purchasing experience Usually we hate buying a car, but it was very comfortable at Hall and did not take as long as it has at other dealerships. They had to get the car we Usually we hate buying a car, but it was very comfortable at Hall and did not take as long as it has at other dealerships. They had to get the car we wanted brought into town, but that happened quickly and it is fabulous! More

Amazing experience! My husband and I thoroughly enjoyed our experience at Hall Ford Lincoln in Newport News! Our sales associate Nick Welling was Awesome to say the least My husband and I thoroughly enjoyed our experience at Hall Ford Lincoln in Newport News! Our sales associate Nick Welling was Awesome to say the least! He did everything he could to help us out, and if he didn't know an answer he made sure to get the answers for us right away! Nick was very friendly, helpful, and pleasant to work with, as well as his managers who went out of their way to make our new purchase an amazing experience. Thanks Nick for helping us get our 2015 Ford Explorer Sport, we absolutely LOVE it! We will definitely be back to see you in the future! More

Had a good experience Went to buy a new mustang and had a great experience. It didn't feel like other dealerships in the sense that we were not stalked when we walked thro Went to buy a new mustang and had a great experience. It didn't feel like other dealerships in the sense that we were not stalked when we walked through the lot or hounded to sign this or that. They were very nice and worked with the pricing too. They were cheaper than anyone else in town selling that exact car. There was a paint chip on the door and they are going to fix it without any hassle. The reviews I've seen seem pretty bad, but maybe they are under new ownership??? More

Never again At my first oil change I was informed that my brakes were digging into my rotors. I wasn't happy with the dealerships response of "there is nothing w At my first oil change I was informed that my brakes were digging into my rotors. I wasn't happy with the dealerships response of "there is nothing we can do". I paid for the repairs and left a very unhappy customer. I will never purchase another vehicle from Hall Automotive. More