Southern Ford

I want say that every time I take my car there for the service they do it quick . And the people are really attentive to the customers. And they have really good customer service. service they do it quick . And the people are really attentive to the customers. And they have really good customer service. More

Scheduled oil changed few days out. William and the technician who performed it were fantastic. In and out in under an hour zero complaints. Drove all the way from Suffolk because Hall Ford is the only technician who performed it were fantastic. In and out in under an hour zero complaints. Drove all the way from Suffolk because Hall Ford is the only dealership I trust to touch my car. More

Mike was incredibly helpful getting my Explorer seat belt fixed. He kept me informed of the progress of the repair and made sure my Hall Rewards were correctly used towards the service charges. fixed. He kept me informed of the progress of the repair and made sure my Hall Rewards were correctly used towards the service charges. More

Mike and Steve saw to all my concerns in a professional manner and exceeded my expectations. I wouldn’t hesitate to come back to them manner and exceeded my expectations. I wouldn’t hesitate to come back to them More

Excellent service. Waiting was relatively normal. I drive all the way from Williamsburg VA to this dealership and is always been a pleasure. Thank you drive all the way from Williamsburg VA to this dealership and is always been a pleasure. Thank you More

Thanks the service was great. The pick up and delivery service was great.! The virus situation now made it difficult for me to get things done. Thanks for your help service was great.! The virus situation now made it difficult for me to get things done. Thanks for your help More

Took my car in for a transmission issue on a Friday. They called me to tell me a part has to arrive on the following Monday then they can repair a module. No contact from Monday until Wednesday of next week, called me to tell me a part has to arrive on the following Monday then they can repair a module. No contact from Monday until Wednesday of next week, when I arrived in person as no phone calls were answered or returned by them. They state the module has been repaired/replaced last week. Which means the car was sitting there for a week + without them calling to discuss any further repairs needed or to tell me it was even finished. Then mention something about knock sensors needing to be repaired and charging me almost 90$ for diagnosing that after stating they did not know how to fix the knock sensors. I take the car home and within a days Ford has been very talkative through emails. A letter about a new ford car with a 40$ less car payment a month. Another email about a new car with the same car payment I already pay. ANOTHER email about how I DECLINED repairs on my car (The knock sensors I was told they could not/did not know how to fix) and it would cost about 700$ for the repairs. So they CAN communicate when it comes to selling cars/making money but silent when it comes to actually fixing the cars. Only positive note is Mike was nice. More

Ryan is an awesome person to work with and made my buying experience the best one I've every had. He went above and beyond to not only make sure I got the vehicle I wanted but to also make sure that it was w experience the best one I've every had. He went above and beyond to not only make sure I got the vehicle I wanted but to also make sure that it was within my price range. Beyond satisfied with my whole experience and I would definitely recommend Ryan and Hall Ford Newport News! More

Great service friendly staff. Have always been pleased with the service depart. I only take my truck to them for service. The also let you know what services you need. with the service depart. I only take my truck to them for service. The also let you know what services you need. More