Back

Southern Ford

Newport News, VA

4.7
2,457 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership

12896 Jefferson Ave

Newport News, VA

23608

Directions

By Type

Showing 2,457 reviews

January 12, 2021

Make my appointment and I'm in and out with excellent service as always. They wash and vacuum my truck and service is so wonderful. My birthday was Friday the 8th and I received a call from them wishing More

by MamaTis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jan 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs. Take care!

January 11, 2021

Transmission specialist did horrible job. Recommended new transmission due to car age. Took to transmission specialist. Fluid in car just extremely low. No transmission needed. More

by Loveajm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lewis
Feb 01, 2021 -

Southern Ford responded

Carolyn, thank you for speaking with our Service Manager, Jeff Dobson, and for giving us the opportunity to resolve your concern. We hope to have the opportunity to serve you again in the future. If you have any further questions, please do not hesitate to reach out to Jeff directly at (757)989-5780. Thank you.

January 11, 2021

I have NEVER had a better experience purchasing a vehicle before. Mr. Arrington is a man of his word and gets the job done for his customer! I ABSOLUTELY LOVE my new car and it was such a non stressful purch More

by Redskins Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Arrington
Jan 12, 2021 -

Southern Ford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Ford Lincoln Newport News!

January 09, 2021

This was by far the most frustrating experience I've had with a dealership. My vehicle was in the shop here for over two weeks. I could never get Stephanie on the phone to talk to her about my questions and More

by Smith82
Customer Service
Recommend Dealer
No
Employees Worked With
Stephanie Spangler
Jan 15, 2021 -

Southern Ford responded

Thank you for your feedback. We understand you've spoken with our Service Manager, Jeff Dobson, and that you expressed having a great experience with our service department. If we may be of any further assistance, please do not hesitate to contact Jeff directly at 757.989.5780. We look forward to serving you again in the future. Thank you.

January 07, 2021

I'm very pleased with the service I received. My car was diagnosed and taken care of quickly and Mike was easy to work with. More

by Candace
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Jan 11, 2021 -

Southern Ford responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

January 02, 2021

Marvin is THE MAN! No challenge was too great for this outstanding sales consultant. He walked us through the online process, answered our plethora of questions with clarity and courtesy. We won't be doi More

by Tressa.stunson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jensen, Marvin Arrington, Byron Reese
Jan 05, 2021 -

Southern Ford responded

Hi Tressa, thank you so much for your positive comments about Hall Ford Lincoln Newport News! If you're ever in need of more help, please let us know!

January 02, 2021

Service work was fine. Found service rep a little condescending. Insinuated that the tires on the vehicle "what did you have somebody do it in the yard". Not sure why he would make this comment. I am More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Spangler, Mike Lewis
Jan 15, 2021 -

Southern Ford responded

Thank you for your feedback. Our Service Manager, Jeff Dobson, would like the opportunity to discuss your experience with you personally. Unfortunately, she has been unable to locate contact information in our database. At your convenience, please call Jeff directly at (757)989-5780 or private message us here with your full name, preferred contact number and the best time to reach you. Thank you.

December 31, 2020

Always professional and gets the job done right. I really appreciated the sales associate today for getting me a discount with my reward points. Every little bit helps. More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Jan 05, 2021 -

Southern Ford responded

Hi Amy, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 24, 2020

I had my F150 crewcab towed to Hall Ford. They had it fixed the next day. Thank you William! The service was finished faster than expected. Thanks Hall Ford! More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Dec 25, 2020 -

Southern Ford responded

Hi Rick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 22, 2020

The service was great. However, I was quite apprehensive with about half the people I saw wearing masks riding below their nose, both staff and customers. More

by Van
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Dec 23, 2020 -

Southern Ford responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!

...
186
...